1st Line Technical Support Engineer

CTS Group
Milton, United Kingdom
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior

Job location

Milton, United Kingdom

Tech stack

Microsoft Active Directory
Microsoft Outlook
Issue Tracking Systems
Microsoft Office
Windows Server
Systems Development Life Cycle
Remote Access Technology
Windows Desktop
Data Logging
Network Routers
Peripherals
Firewalls (Computer Science)
Laptops
Cts+

Job description

1st Line Telephone & Remote Access Support to CTS Group clients

  • Solving user problems / answering calls and logging tickets
  • New user & application setups (Laptops and PC's)
  • Day-to-day user / systems support (printer installs, etc.)
  • Providing in-house technical support to CTS Office employees
  • Workstation troubleshooting
  • Training & answering queries (re: MS Office based apps.)
  • Escalation of client requests (systems development & sales) to consultants/account managers.
  • Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visits, * Company Pension
  • Bike to work scheme
  • On-site parking
  • 25 days holiday (plus bank holidays)
  • Birthdays off and Xmas shopping day
  • Annual and Quarterly employee recognition awards - with prizes
  • Bonuses reviewed annually
  • We also have company food days and social events
  • Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace.
  • Working Hours: Monday to Thursday 9.00am - 5.00pm and Friday 9.00am - 4.30pm

To be considered for this position, you should have good technical knowledge with a keen interest to learn.

Requirements

We're looking for an all-rounder with experience with all Windows Desktop environments, Windows Server, Microsoft Office 365 and Active directory. Must have experience with troubleshooting general IT issues such as printers, outlook etc. in order to gain as much information as possible before escalating issues. We are looking for someone who is used to working with a ticketing system including logging their time.

Experience with the usual network peripherals, firewalls, routers etc. advantageous but not essential.

Excellent written & verbal communication skills are a must, with experience of documenting activities., * You will be need to demonstrate the relevant criteria whilst also bringing your own passion and ideas to the Company Directors and clients alike.

  • Experience in a support role, ideally in a client facing environment. In-depth troubleshooting experience - 1+ years.
  • You will need to be a highly organised individual with the ability to work well under pressure.
  • Proven experience of logging work time in a ticketing system.

Benefits & conditions

Pulled from the full job description

  • Free parking
  • Company pension
  • Cycle to work scheme
  • Company events
  • On-site parking

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