IT Technical Support - Cybersecurity

City of Fort Worth
Fort Worth, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
$ 96K

Job location

Fort Worth, United States of America

Tech stack

Antivirus Softwares
Computer Security
Information Systems
Supervisory Control and Data Acquisition (SCADA)
Virtual Private Networks (VPN)
Laboratory Information Management Systems
Network Security
Security Software
Security Information and Event Management
Wide Area Networks
Transport Layer Security
Computer Network Operations
Performance Monitor
Vulnerability Analysis

Job description

  • Assist in implementing, maintaining, troubleshooting, and securing wireless, local, and wide-area networks and video surveillance systems
  • Implement and support network security infrastructure, including firewalls, VPNs, and multi-layer security solutions
  • Support core business processes and departmental systems
  • Provide customer help desk and PC support
  • Maintain and monitor cybersecurity tools for utility business and SCADA networks; assess vulnerabilities across systems such as VMS, access control, meter-to-cash, and LIMS
  • Support security audits, system health checks, vulnerability assessments, and performance reporting
  • Analyze and optimize logging systems to identify anomalies and reduce false positives

Requirements

We're looking for a clear communicator who can work with both technical and non-technical audiences, deliver excellent customer service, and thrive in a fast-paced 24/7 operational environment.

The ideal candidate is a strong collaborator who can manage multiple priorities, support leadership with reporting, troubleshoot effectively, and apply best-practice Cybersecurity principles across Water Department networks and critical systems., * Bachelor's Degree from an accredited college or university with major coursework in Cybersecurity, Information Assurance, Management Information Systems, or a related field

  • Two (2) years of responsible experience in information system technical support work such as cybersecurity, operating systems, networking, server backup and recovery, or related fields

Preferred Qualifications:

  • Experience with tools such as SIEM, EDR, IDP, or Antivirus
  • Security or networking certifications (Security+, CySA+, CCNA Cybersecurity)
  • Experience handling end-user security alerts and unusual activity
  • Experience with firewall/security platforms
  • Experience supporting audits and compliance assessments
  • Experience with SSL/VPN connectivity
  • Experience with network operations, asset inventory, and desktop/helpdesk support
  • Municipal or water utility

Benefits & conditions

3.53.5 out of 5 stars 1300 NE 35th St, Fort Worth, TX 76106 $75,689 - $95,796 a year, Pulled from the full job description

  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Pension plan
  • Paid holidays, Workdays & Hours: Monday - Friday 8 am - 5 pm; 24/7, 365-day on-call rotational schedule, weekend rotation, and maintain set office hours as well as provide support during non-business hours as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, and Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

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