Salesforce Platform Specialist

• Serve as the day-to-day technical point of contact for the Salesforce delivery vendor, coordinating intake, clarifications, estimates, and delivery timelines for larger initiatives
• Translate business needs into well-defined user stories/requirements and acceptance criteria; support backlog grooming and sprint planning for internal and vendor work
• Review vendor solution designs and deliverables for adherence to platform standards, security requirements, scalability, and maintainability; coordinate peer/SME reviews as needed
• Provide platform support across Development, QA/UAT, and Production, including defect triage, troubleshooting, and operational maintenance
• Deliver smaller enhancements and break-fix work using configuration-first approaches and code when needed
• Coordinate testing and releases across internal teams and the vendor, including deployment planning, UAT support, release communications, and post-deployment validation
• Administer Salesforce user access, including user provisioning, role hierarchies, permission sets, and license management
• Support data integration workstreams with internal data teams and the delivery vendor; help define requirements, validate mappings, and coordinate cutovers
• Support integrations between Salesforce and enterprise data platforms, including API connectivity and monitoring
• Monitor, troubleshoot, and remediate data synchronization failures, performance issues, and data integrity concerns
• Partner with business stakeholders and product owners to intake requests, clarify requirements, and prioritize work across maintenance, small enhancements, and vendor-led initiatives
• Provide technical guidance during discovery and solutioning, including identifying configuration-first options, risks, dependencies, and support impacts
• Support user acceptance testing (UAT) for internal and vendor-delivered changes, ensuring acceptance criteria are met before promotion to production
• Communicate status, risks, and technical concepts clearly to both technical and nontechnical audiences, including vendor and internal stakeholders
• Proactively identify opportunities to reduce technical debt, improve platform reliability, and standardize patterns for vendor and internal delivery
• Use AI-assisted tools to accelerate requirements drafting, solution options analysis, troubleshooting, test scenario generation, and technical documentation, while following data privacy and security guidelines

• Strong analytical, troubleshooting, and problem-solving skills, * High School diploma required
• Three (3) years of Salesforce development and administration experience required; regulated or high compliance environments preferred
• Intermediate knowledge of Apex, Lightning Web Components, Salesforce Flows, and SOQL
• Intermediate knowledge of practices to support enterprise data integrations involving Salesforce Core
• Intermediate knowledge of Microsoft SQL Server and data synchronization concepts
• Intermediate knowledge of Salesforce security, access controls, and environment deployments
• Proficiency with using AI-assisted tools to improve the speed and quality of analysis, documentation, and delivery, while adhering to confidentiality and secure data-handling practices

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

As the nation's leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best - driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there's no such thing as "top of our game." We're always climbing higher - together. And as our business grows, there's plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!