Enterprise Applications Support Specialist

Southern Supply Company
Springfield, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 80K

Job location

Springfield, United States of America

Tech stack

Microsoft Excel
Microsoft Windows
Amazon Web Services (AWS)
Business Software
Microsoft Outlook
Cloud Computing
Information Systems
Databases
Data Validation
Document Management Systems
Middleware
File Transfer
Issue Tracking Systems
Regression Testing
Strategies of Testing
User Environment Management
Enterprise Software Applications
Test Scripts
Backend
Data Lake
Infor
Api Design
User Accounts

Job description

The Enterprise Applications Support Specialist - CSD is the first point of contact for user support across the organization's Infor CloudSuite Distribution (CSD) environment and connected business applications. This frontline role owns Tier 1 and routine Tier 2 support: triaging requests, resolving common issues, maintaining user access, and escalating complex problems to the Enterprise Applications Administrator with clear, well-documented detail.

Reporting to the Enterprise Business Applications Manager - Infor CSD, the Specialist builds broad familiarity with the enterprise application portfolio through daily support work, testing cycles, and documentation - providing a natural growth path toward deeper administration and analyst responsibilities.

Key Responsibilities

  • Serve as the first point of contact for Infor CSD and business application support requests; triage, prioritize, and resolve Tier 1 and routine Tier 2 issues, escalating complex problems to the Enterprise Applications Administrator with clear documentation.

  • Manage the support ticket queue: log requests, track progress, document resolutions, and follow up with users through closure.

  • Administer user accounts and access: new user setup, security role assignments, and deactivations in accordance with established governance standards.

  • Provide how-to assistance and first-line functional support for users across order entry, purchasing, inventory, pricing, accounts receivable, and accounts payable.

  • Perform routine data maintenance in Infor CSD, including product, customer, and vendor records, following established data standards.

  • Create and maintain end-user documentation, quick reference guides, and training materials.

  • Assist with onboarding and training of new Infor CSD users.

  • Execute assigned test scripts during monthly regression testing cycles; document and report issues found.

  • Assist with validation of data refreshes in TST (test) and TRN (training) environments.

  • Monitor scheduled jobs and integration alerts, escalating failures promptly to the Enterprise Applications Administrator.

  • Identify recurring issues and improvement opportunities, reporting trends to the Enterprise Business Applications Manager and Enterprise Applications Administrator.

  • Support go-live, patch, and upgrade activities, including user communication and post-change support.

Systems Environment

The Enterprise Applications Support Specialist provides frontline support across the following enterprise application platforms:

  • ERP: Infor CloudSuite Distribution (CSD)

  • Middleware: Infor ION

  • eCommerce: ROC Commerce, American Eagle (Backend only)

  • PIM: Akeneo

  • BI, Reporting & Data: Informer BI, Infor Data Lake, Tridex Datapond, Phocas

  • Cloud Based Dashboards and Productivity Tracking: Nsyteful Ballistix and Infor Activities

  • Process Automation / BPM: Kodaris

  • Tax Compliance: Avalara

  • EDI and API-based trading partner integrations

  • CRM: WPCRM

  • Document Management: Infor Document Management, Unform

  • WMS: Infor TWL H5

  • Cloud: AWS

  • File Transfer: Goodsync

  • Productivity: Microsoft 365 (Outlook, Teams, and related tools)

Requirements

  • Associate's or bachelor's degree in Information Systems, Business, or a related field; or equivalent experience.

  • 1+ years of application support, help desk, or ERP end-user experience.

  • Strong customer service orientation with clear written and verbal communication skills.

  • Solid troubleshooting instincts and disciplined documentation habits.

  • Proficiency with Microsoft 365 (Excel, Outlook, Teams).

Ability to manage and prioritize a support queue with multiple concurrent requests

Join us to be part of a forward-thinking team dedicated to leveraging cutting-edge technology solutions! We value innovation-driven professionals who thrive in fast-paced environments and are eager to support enterprise-wide success through technical excellence.

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance, * 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Vision insurance

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