Computer Support Technican

Shark Byte Systems, Inc.
New York, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Shift work
Languages
English, Spanish
Experience level
Junior
Compensation
$ 46K

Job location

New York, United States of America

Tech stack

System Configuration
Networking Hardware
Network Troubleshooting
Linux Commands
MySQL
SQL Databases

Job description

Established and growing company seeks part-time Computer Technicians to provide level-2 tech support by phone, internet, and onsite visits to customer sites. Responsibilities include fielding technical support calls; using the Linux command line interface on a daily basis to access remote PCs and troubleshoot issues; configuring & testing various PC and networking equipment; and traveling to customer sites to perform maintenance.

Shifts are Monday-Friday, in 6 hour blocks.

Additional Paid Weekend on-call shifts will be scheduled according to availability. Training for internal systems and processes will be provided.

Responsibilities:

  • Field technical support calls

  • Troubleshoot hardware, software, and network issues

  • Configure, test, and maintain equipment

  • Create and manage support tickets for tracking and billing purposes

Requirements

  • Must have or be currently working toward a degree in a technology-related field (is a bonus but not required).

  • 2-3 years Previous phone-based support experience

  • 2-3 years Understanding of PC concepts, principles, maintenance, and operation

  • 1-3 years Experience with LINUX command line interface

  • 1-2 years of SQL/MySQL queries

  • 1-2 years of networking experience.

  • Ability to learn new skills quickly

  • Bilingual, proficient in BOTH English & Spanish (not required, but a plus)

Benefits & conditions

We are a technology company located in New York City that provides and maintains enterprise solutions for our growing base of B2B customers. We have a long history of innovation and continuously add new features and functionality to our products. We offer competitive compensation, long-term job opportunities, a monthly travel stipend, and a casual work environment. We place a strong emphasis on teamwork to solve new challenges and provide a high level of customer service. We are an equal opportunity employer and value employees of all backgrounds and ages.

Job Types: Full-time, Part-time

Benefits:

  • Paid time off

Work Location: In person

Pay: $18.00 - $22.00 per hour

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