IT Technician

Lantern
Orlando, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 83K

Job location

Orlando, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Computer Networks
Desktop Computing
DNS
Virtual Private Networks (VPN)
Local Area Networks
Network Troubleshooting
Windows Server
TCP/IP
Wireless Access Point
Software Troubleshooting
Firewalls (Computer Science)
Information Technology
Laptops
Firewall Services Module
Network Server
User Accounts

Job description

We are seeking a proactive and skilled IT Technician to join our Managed Service Provider (MSP) support team, providing Tier 1 and Tier 2 help desk support across multiple client environments. This role is mostly remote, with some onsite travel required within the Orlando metropolitan area. You'll troubleshoot hardware, software, and network issues for a variety of client accounts, helping keep their IT infrastructure secure and running smoothly. This position offers the chance to work across diverse environments and technologies in a fast-paced, team-oriented MSP setting., * Provide Tier 1 and Tier 2 technical support to end-users across multiple client accounts via our ticketing/PSA system, resolving hardware, software, and network issues promptly.

  • Troubleshoot and repair desktop computers, laptops, mobile devices, printers, and other peripherals - remotely and onsite as needed.
  • Manage user accounts and permissions in Microsoft 365 (Entra ID, Exchange Online) and assist with onboarding/offboarding across client tenants.
  • Support networking tasks including LAN, VPN, DNS, TCP/IP, firewalls, and general network troubleshooting across client environments.
  • Assist in deployment, configuration, and maintenance of Windows and macOS systems.
  • Monitor and maintain client IT infrastructure including servers, switches, routers, firewalls, and wireless access points (UniFi, Meraki).
  • Use our RMM and PSA/ticketing platforms to manage tickets, deploy updates, and track client assets efficiently.
  • Conduct hardware diagnostics and troubleshooting to resolve issues quickly while minimizing client downtime.
  • Support software troubleshooting across various operating systems and client-specific applications.
  • Travel onsite within the Orlando metro area as needed for hands-on support, installs, or hardware issues that can't be resolved remotely.
  • Maintain accurate, detailed ticket documentation while providing excellent customer service on every interaction.

Requirements

  • Proven experience in a Tier 1/Tier 2 help desk or desktop support role - MSP experience strongly preferred.
  • Strong knowledge of Microsoft 365 environments (Entra ID, Exchange Online, Intune) and Windows 10/11 and Windows Server, along with macOS experience.
  • Hands-on experience with networking concepts: TCP/IP, DNS, VPN, firewall configuration (Meraki and/or UniFi), and LAN/WAN troubleshooting.
  • Familiarity with RMM and PSA/ticketing platforms (e.g., ConnectWise, Autotask, NinjaOne, Datto, or similar).
  • Comfortable supporting multiple distinct client environments simultaneously, adapting quickly between different setups and priorities.
  • Valid driver's license, proof of insurance, and reliable transportation for onsite travel within the Orlando metro area as needed.
  • Excellent analytical skills for diagnosing hardware/software/network issues.
  • Strong communication skills to support users at all technical levels, both remotely and in person.

Join us if you're passionate about delivering exceptional IT support across a variety of client environments! We value energetic problem-solvers eager to grow their skills in a collaborative MSP setting.

Benefits & conditions

Pay: $30.00 - $40.00 per hour

Apply for this position