IT Support Technician (Managed IT Services)

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows 10/11 desktops and laptops
• Support Microsoft 365 (Outlook, Exchange, Teams, OneDrive, SharePoint)
• Manage Active Directory and user accounts
• Configure new computers and migrate user profiles
• Install and troubleshoot printers and scanners
• Diagnose basic network connectivity issues
• Escalate complex issues to senior engineers when necessary
• Document work performed in the ticketing system
• Maintain excellent communication with customers
• Participate in an on-call rotation as the company grows

• 2+ years of IT Help Desk or MSP experience
• Strong Windows desktop troubleshooting skills
• Experience supporting Microsoft 365
• Familiarity with Active Directory
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with remote support software
• Excellent customer service and communication skills
• Professional appearance and attitude
• Valid driver's license
• Clean driving record

Preferred Qualifications

Experience with any of the following is a plus:

• Microsoft Intune
• Azure Active Directory / Entra ID
• NinjaOne or other RMM platforms
• Datto
• UniFi Networking
• SonicWall
• Meraki
• Hyper-V
• VMware
• Backup & Disaster Recovery solutions
• Cybersecurity best practices

What We're Looking For

We're looking for someone who:

• Enjoys helping people
• Is dependable and accountable
• Can manage multiple tickets without losing attention to detail
• Works well independently
• Has a positive attitude
• Wants to continue learning and earning certifications
• Represents our company professionally with every client

Pulled from the full job description

• Paid training
• Paid time off
• Paid holidays
• Opportunities for advancement, * Competitive salary
• Paid Time Off
• Paid Holidays
• Company vehicle for business travel
• Company-provided tools and equipment
• Paid training and certification opportunities
• Opportunities for advancement as the company grows
• Health insurance assistance available

Why Join Kale Technology Services?

We're building something special. This isn't just another help desk job-you'll have the opportunity to grow with a company that values customer service, teamwork, and doing things the right way. If you're looking for a place where your work makes a difference and your career can grow, we'd love to meet you.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Kale Technology Services is a growing Managed IT Services (MSP) company dedicated to helping businesses stay productive, secure, and connected. We provide proactive IT support, cybersecurity, Microsoft 365 solutions, networking, cloud services, and technology consulting for businesses throughout Southwest Georgia and North Florida. We're looking for someone who enjoys helping people, takes pride in solving problems, and wants to build a long-term career in IT. This is NOT an entry-level position. We are looking for someone with previous IT support experience.