Information Technology Specialist

The University of Utah's Office of the Registrar is seeking a detail oriented and tech savvy professional to support the administration, maintenance, and future planning of student systems. This role collaborates across departments to streamline processes and support the successful deployment of technologies, including third party systems that support registrar operations and Student Information System (SIS). The Senior Systems & Technology Analyst is responsible for supporting system delivered enhancements and their configuration; defining technical and functional business requirements; coordinating testing and validation of SIS updates; developing and maintaining queries; and troubleshooting data, processes, and system functionality within the Registrar's Office. This position assists in advancing departmental, division, and institutional goals and works closely with the Associate Registrar, technical staff, and functional users to determine priorities, timelines, and adoption strategies for new technologies and functionality.

Responsibilities Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description:

• Assist in reviewing, submitting, and managing service requests from the Registrar's Office and University departments for modifications and enhancements to the Student Information System (PeopleSoft), related web applications, and the development of new reports. Coordinate with University Support Services (USS) and requestors throughout the lifecycle of each request until completion.
• Coordinate user testing with USS for SIS and third-party updates, fixes, and new approaches to improve the user experience.
• Assist with testing, documentation, and training related to SIS and third-party systems functionality, updates, and enhancements.
• Collaborate with functional and technical teams to test, implement, and deploy SIS and third-party system enhancements.
• Design, modify, and maintain queries and automated processes to support registrar and institutional needs.
• Perform query-based updates (QBUs) to student records in the SIS to support departmental and institutional functions.
• Provide technical and functional support for student data and Registrar systems, including diagnosing issues, troubleshooting system errors, and resolving data discrepancies efficiently.
• Respond to internal and external data requests, ensuring accuracy, confidentiality, and compliance with university policies and FERPA regulations.
• Participate in meetings with internal and external stakeholders to provide input on requirements, timelines, and business processes.
• Maintain current knowledge of best practices in higher education systems and technology.
• Work closely with the Associate Registrar for Student Systems and the Manager of Student Systems to support ongoing projects and strategic initiatives.
• Perform additional responsibilities as needed to support the mission and operations of the Office of the Registrar., 1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes
• No

2. • Are you legally authorized to work in the United States?

• Yes
• No

3. • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

• Yes
• No

4. • Are you available to work Monday - Friday, full-time, in person?

• Yes
• No

Requires a bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience) and 3-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences

• Strong attention to detail and organizational skills
• Ability to learn and apply new technologies and systems (training provided)
• Basic understanding of data privacy and security principles (e.g., FERPA)
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Bachelor's degree or equivalent combination of education and experience
• Experience with student information systems (e.g., PeopleSoft Campus Solutions)
• Understanding of academic structures (terms, programs, plans, course catalogs)
• Experience coordinating with IT teams on system enhancements, access, and security
• Prior experience in a Registrar's Office or higher education administrative setting
• Experience with system testing, documentation, and end-user training, The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education., 5. * Indicate number of years' experience in working with student information systems or other related software

• No experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 4 years
• 4 years or more

6. • Years of experience with higher education or another related field

• No experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 4 years
• 4 years or more