PC Support Technician

Link Solutions, Inc.
Leavenworth, United States of America
6 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Leavenworth, United States of America

Tech stack

Business Software
Cloud Computing
Capability Maturity Model Integration
Computer Security
Information Technology Operations
Software Engineering
Virtualization Technology
Computer Equipment
Information Technology
User Accounts

Job description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development., The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 by providing desktop and technical support services to military, civilian, and contractor personnel. This role is responsible for installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, printers, and peripheral equipment to ensure reliable IT operations.

Responsibilities include resolving hardware and software issues, supporting user accounts and system access, imaging and deploying workstations, managing service tickets, maintaining IT asset inventories, and assisting with technology refreshes and upgrades. The Technician will collaborate with other IT teams to resolve complex issues and help ensure compliance with Army and Department of Defense (DoD) cybersecurity policies and procedures.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity allows you to support mission-critical operations and contribute directly to our nation's security.

Job Responsibilities:

  • Provide help desk and desktop support services, diagnose technical issues, and implement resolutions or temporary workarounds when immediate resolution is not possible.

  • Respond to user inquiries and service requests, providing technical assistance for PCs, servers, hardware, software, operating systems, and standard business applications.

Requirements

  • IAT Level II Certification equivalent or higher

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