Sales & Service Systems Platform Owner

Do you excel at turning complex technology ecosystems into seamless, scalable business solutions? If so, a career as a Sales & Service Systems Platform Owner may be a fit for you.

As the Sales & Service Platform Owner, you will lead a team of three direct reports and contractors, and partner closely with cross-functional product, business, and technology teams to accelerate delivery, enable reusable capabilities, and maximize customer engagement outcomes. This role is responsible for balancing business velocity with strong strategies, road maps, governance, data security, and platform stability while ensuring the platform delivers measurable value across sales, service, and marketing capabilities.

This role leads platform governance, and enterprise enablement across all business units. In this role, you will own the vision, strategy, and execution of this enterprise platform ecosystem to ensure it remains scalable, secure, and aligned with evolving business needs.

This role is a part of the Customer Experience Capability Team within Digital Technology and will be located out of Arden Hills, MN.

• Education: Bachelor's degree in information technology, Computer Science, Business, or a related field.
• Experience: 5+ years of Salesforce platform leadership experience within a matrixed enterprise environment.
• Technical Breadth: Direct experience implementing, managing, and optimizing Salesforce Sales Cloud, Service Cloud, and Marketing Cloud solutions.
• Platform Expertise: Strong experience in Salesforce administration, architecture, and enterprise integration frameworks.
• People Leadership: Proven experience managing and developing teams, including performance management, coaching, and talent development (IDPs, Talent Talks).
• Compliance Knowledge: Foundational understanding of IT governance, data privacy, and regulatory frameworks (e.g., GDPR, CCPA).

Required Competencies & Other Skills

• Architecture & Governance: Advanced expertise in Salesforce platform architecture, administration, and governance in a complex enterprise environment; ability to define standards and ensure compliance with security and operational protocols.
• Strategic Roadmap Ownership: Leads development and execution of the platform roadmap, applying strong strategic thinking and problem-solving skills to prioritize high-value initiatives, manage stakeholder demand, and ensure a stable, scalable, and future-ready platform in partnership with product teams.
• Stakeholder & Intake Management: Effectively manages stakeholder intake, balancing competing priorities, filtering low-value requests, and aligning platform investments to business and product strategy.
• Collaboration & Communication: Strong interpersonal, written, and verbal communication skills with the ability to lead cross-functional alignment, present strategy and roadmap, and drive platform adoption across business and technology teams.
• Capability Enablement: Ability to define and deliver reusable platform capabilities, shared services, and scalable solutions that accelerate product team development and reduce duplication across business units.
• Operational & Incident Management: Demonstrated ability to lead P1/P2 incident response, manage platform stability, and oversee release cycles during high-demand and peak operational periods.
• Vendor & Ecosystem Management: Experience managing vendor relationships, licensing, and contracts while staying current with industry trends, data standards, and emerging CRM technologies.

Preferred Experience

• Platform Credentials: Active Salesforce certifications across Administration, Developer, or Architect tracks.
• Ecosystem Innovation: Experience evaluating, integrating, and optimizing external Martech tools within the CRM ecosystem, with awareness of evolving industry data standards and innovations.
• Enterprise Transformation Experience: Experience supporting enterprise digital transformation initiatives and driving adoption of scalable, reusable platform capabilities across multiple business units.

Pulled from the full job description

• Continuing education credits
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance, Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we'll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we'll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations. Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.