Assistant IT Manager - Pediatrics

The Assistant IT Manager is responsible for providing day-to-day technical support and maintaining the organization's IT infrastructure across a pediatric primary care environment. This role focuses on help desk operations, network performance, system reliability, and end-user support for clinical and administrative staff.

This individual serves as the primary escalation point for technical issues and plays a key role in ensuring stable, secure, and efficient technology operations across all locations. The position reports to the IT Director and supports ongoing IT initiatives and operational needs., IT Help Desk Support

• Serve as the primary escalation point for Tier I and Tier II technical support issues
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, passwords, permissions, and access requests
• Troubleshoot Microsoft Windows, Microsoft 365, hardware, and software issues
• Document support requests, resolutions, and technical procedures within the help desk system
• Assist with onboarding and offboarding, including device setup and user provisioning
• Maintain inventory of IT equipment and software assets

Network & Infrastructure Support

• Maintain and support network infrastructure including routers, switches, firewalls, and wireless systems
• Monitor network performance and troubleshoot connectivity issues
• Assist with network upgrades, configurations, and performance optimization
• Coordinate with third-party vendors for network and system support
• Support cybersecurity practices including endpoint protection, patching, and access controls
• Participate in disaster recovery and business continuity efforts

Administrative Responsibilities

• Assist the IT Director with daily operations and prioritization of support requests
• Help develop and maintain IT policies, procedures, and documentation
• Ensure compliance with HIPAA and healthcare data security standards
• Participate in after-hours or on-call support as needed

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• Minimum of 3 years of IT help desk or systems support experience
• Strong knowledge of Microsoft Windows, Microsoft 365, and Active Directory
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience troubleshooting hardware, software, and network issues
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience supporting healthcare or regulated environments
• Experience with network infrastructure (routers, switches, firewalls, wireless systems)
• Familiarity with endpoint management tools (e.g., Intune or similar)
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds
• Ability to work at a computer for extended periods
• Ability to travel between company locations as needed