Network Intelligence Advisor

As a Network Intelligence Advisor, you will be a key technical lead within our Professional Services team, responsible for ensuring customers successfully leverage the Kentik solution to maximize value and transform their businesses. This is an individual contributor role focused on post-sales technical engagement and the delivery of professional services offerings after the initial customer onboarding is completed. An ideal candidate will have the ability to build genuine, lasting relationships with our technical counterparts within our existing customers. Kentik Network Intelligence Advisors are not just a point of contact; they strive to become a trusted technical friend and advisor - the person our customers can rely on to help navigate their most complex network challenges and strategic initiatives. This role serves as a "technical architect" for our customers, helping them integrate Kentik into their unique environments, solve complex technical problems, and unlock advanced use cases. An ideal candidate will also bring a "do-whatever-it-takes" attitude to help customers derive maximum value from the Kentik platform. What you'll do

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value. You will identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
• Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed
• Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals, Senior digital product manager for retail lending who defines digital strategy, designs and prioritizes digital experiences, builds business cases, manages development and launches, partners with stakeholders (Technology, Marketing, MIS, LOB), coaches product teams, and supports risk, compliance, and audit needs. Top Skills: Agile Web DevelopmentBusiness Requirements DocumentationData VisualizationIt ArchitectureJavaScriptWireframing PNC Bank

Software Engineering Manager

An Hour Ago Remote or Hybrid USA 100K-223K Annually Senior level 100K-223K Annually Senior level Machine Learning * Payments * Security * Software * Financial Services Lead and develop a team of automation engineers, own test automation backlog and frameworks, drive UI/API/performance testing, integrate AI-driven testing practices, collaborate cross-functionally, hire and mentor staff, and contribute hands-on to automation and CI/CD improvements. Top Skills: Agentic AiApache JmeterAWSAzureBitbucketCi/CdContainerizationCypressGCPGenerative AiGithub ActionsJavaScriptJenkinsMonitoringObservabilityPlaywrightPostmanPrompt EngineeringPythonRest ApisSeleniumTypescript Federal Reserve Bank of Boston, Senior security engineer responsible for developing automation and tooling, building and deploying security solutions, conducting incident response and proactive threat hunting, supporting investigations through data analysis, and advising development teams. Must document solutions, participate in agile teams, mentor juniors, and continuously research evolving security threats. Top Skills: AWSAws CodedeployAzureBashCircleCICloud IamContainer OrchestrationGithub ActionsGitlab PipelinesGoJavaLog ManagementPythonTravisci

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role
• Must be located on the U.S. West Coast
• Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP, and their use for infrastructure design and operations
• Proven experience managing Cisco/Juniper routers and Linux servers
• Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.)
• Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects
• Understanding of DDoS attacks and basic mitigation methods.
• Technical curiosity - you have a drive to constantly ask "how" or "why" and a relentless pursuit of new knowledge and best practices
• Ability to travel up to 25% of the time to interact with customers at their offices or at industry events

Nice to haves:

• Experience with Python, Bash, Ansible, etc. for automation and tool integration
• In-depth knowledge of one or more public cloud architectures (e.g., AWS, GCP, Azure)
• Familiarity with technologies such as LibreNMS, Elastic, Grafana, and Prometheus
• Database and/or SQL experience

Lead post-sales technical professional services projects to implement and integrate Kentik, provide network observability guidance, analyze customer telemetry to surface value, assist integrations via APIs and scripting, run technical check-ins, and channel product feedback while partnering with Customer Success, Product, and Engineering. Requires deep networking protocol and router/server experience and up to 25% travel. The summary above was generated by AI, The base salary range for this position is: $144,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $180,000 - $210,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:

• Experience with the skill sets required for success
• Demonstrated competencies and potential
• A geographic market-based approach

Come work with us

The true meaning of Kentik is visibility. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

We don't look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].

Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team.

#li-remote

Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context - from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks., Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.