Solution Engineer - Share360 Assist - Cary, NC

• You will act as a single point of contact and provide immediate over the phone support for Share360 Customers and in-house engineering partners including general inquiries, service triage and tool & test rentals.
• You will compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.
• You will provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.
• You will facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations, or research.
• You will be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer's issues until completely resolved.

• You have 2-5 years of experience customer related role
• You have excellent presentation and communication skills along with effective problem-solving skills and ability to work collaboratively in a team environment required.
• You are resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.
• You are knowledgeable of Siemens Healthineers internal service processes and operations.
• You can multi-task and prioritize based on impact and criticality of customer issues.
• You have proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams., * Experience in a high volume customer service environment experience preferred.
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• Proficient hands-on knowledge of SAP preferred.
• Willing to travel up to 10%

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Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance Life insurance Disability insurance

Full job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Join our team now at Siemens Healthineers as a member of the Share360 Assist Team. This is a hybrid role in Cary, NC., $61,960 - $85,195

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.