Technology Specialist

The Technology Specialist organizes and installs network services for clients of the Complex, as well as providing technical support for staff. This position will have core afternoon and early evening work hours. Exact shift hours may vary from week to week depending on event needs., This department thrives on vision, focus, flexibility, and a commitment to operational excellence. As part of the city system, we've made it our mission to elevate the city's reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team's commitment to ongoing quality and exceptional hospitality. Successful applicants will be those who strive for constant improvement and innovative thinking on a daily basis., The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manages customer network and internet services for customers of the Convention Center Department facilities. Interfaces with customers; determines customer network requirements; provides service pricing to customers; configures wireless networks; installs and removes network services.
• Provides intermediate level technical support of network infrastructure and/or administration of assigned department computer network; monitors network and/or application system performance and troubleshoots service interruptions and issues; responds to service requests;
• Performs or coordinates the installation of equipment and system services; configures network equipment and related access; works with customers to identify and set up network and internet service needs for special projects/events.
• Maintains performance and availability of existing systems, servers, applications and services; monitors backup operations; performs updates and applies security and other patches; monitors event logs for security or operational issues; identifies and resolves issues.
• Provides customer support and responds to service requests; researches and troubleshoots issues; performs account resets; provides training and instruction.
• Provides technical support and assists with project management and implementation of new technologies., * Teaching and explaining technical topics in a simple format
• Using various specialized test equipment to diagnose network issues
• Troubleshooting and problem-solving
• Critical and analytical thinking
• Using available resources to resolve technical issues
• Preparing reports and documents
• Providing customer service

Ability To:

• Provide desktop support and troubleshooting issues
• Apply logic and reason to solve problems
• Prioritize and manage multiple tasks efficiently
• Maintain accurate records and documentation
• Explain or convey technical information to a variety of audiences
• Collaborate in a team environment

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The ideal candidate for this role is organized and self-motivated. This position requires mobility to install network cabling on the floor and in floor boxes, to lift, install, and remove computer and network equipment in offices and server rooms, and to move computer equipment between the supported venues over a four-city-block area., Education and Experience: Associate's Degree or 2 Years of College in Information Technology, Computer Science, or related field; 1 to 3 years' experience in technical support, customer service, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Additional Information Knowledge Of:

• Information Technology infrastructure and systems
• Standard practices in systems administration
• Standard practices in cyber security
• Standard practices in network administration
• Project management principles
• Filing and record-keeping principles
• Standard practices, methods and materials of assigned work
• Uses and properties of supplies and equipment
• Specialized equipment relevant to area of assignment
• Customer support practices and procedures
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment, street environment (near moving traffic), construction site, or in a vehicle. Work Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future. To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits., + $20.00-35.00 per hour

The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex- Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.