MSP Systems & Network Administrator

Join our dynamic team as an MSP Systems & Network Administrator, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients. We're seeking a seasoned IT professional who exhibits a genuine commitment to service - someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike. We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community. Responsibilities:

• Take escalation tickets from the T1 technicians

• Handle Tier 2 tickets including but not limited to:

• Network Issues / Outages

• Backup and Disaster Recovery Review / Maintenance Restores / Deploying

• Security Solution Review / Maintaining / Deploying

• MFA

• A/V

• SAT

• SIEM

• Business Application Support / Securing Third Party Support

• POS

• PMS

• Active Directory, Group Policy, DHCP, DNS edits

• Hotel Applications (Key/lock, Guest Internet/Cable, etc,)

• Financial and Accounting Applications

• Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration

• Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, etc.

• Client Onboarding

• Client communications and interactions, remotely and in person

• Detailed documentation of issues and resolutions, A local company is seeking a Network Administrator to assist with technology, firewalls, switches, servers, networks, workstations, hardware and software. Work hours are Monday th…

• 1 month ago

• 5 years of IT support experience
• 3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
• Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
• Advanced Firewall Troubleshooting experience

• $65-$96k annually
• Medical, Dental, Vision benefits
• Life and Disability Insurance
• 401K with up to 4% match
• Paid Vacation and Personal Time Off.
• Fuel Stipend for local travel
• Professional Development Training Program
• Full-time, in Office (8:30 AM to 5:30 PM, M-F)

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Description About the role Kurv Pay is a financial services company. Our infrastructure is a hybrid of on-prem VMware vSphere and a growing AWS footprint. The System Administra…