Windows Support Technician Level I

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

Windows endpoint device installation

Windows endpoint device break / fix & upgrade

Local and network printer installation

UPS battery replacement (APC)

Installation of Windows based COTS software & drivers,

Installing NIST Windows system images

Windows security patching

Malware & virus removal

Troubleshooting multifaceted incidents and questions including:

Windows Operating Systems

Microsoft Office

Google Docs

Adobe Acrobat

Web browsers

Supporting customers in-person and remotely

Writing simple documentation, step-by-step guides, or customer request details for others to read and use

Using knowledge base applications or sites to map situations to potential solutions.

Applying basic network concepts in resolving customer issues

Applying standard operating procedures or known solutions.

Using tracking software to document and track customer issues and/or requests, For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will ha…