Desktop Support Technician

• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.
• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.
• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.
• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.
• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.
• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.
• Follow established service management practices for incidents, changes, and recurring technical issues.
• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content. Requirements - At least 3 years of experience in desktop support, end-user technology support, or IT infrastructure assistance.
• Strong hands-on background supporting Windows environments, Microsoft 365 applications, and modern device management tools such as Intune.
• Experience with workstation imaging, device setup, software deployment, patching, and hardware replacement processes.

• Working knowledge of Active Directory, desktop hardware support, and core networking concepts used in troubleshooting.
• Familiarity with service management workflows, including incident handling, change coordination, and problem resolution.
• Ability to support Windows Server or Hyper-V environments and assist with technical tasks related to data center operations.
• Proficiency in desktop and workstation support, including imaging and troubleshooting for PC hardware. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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