Technology Support Specialist (Desktop Support)

We are seeking an experienced Technology Support Specialist to provide on-site technical support for desktops, laptops, peripherals, networking, and classroom technology in a K-12 school environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and hands-on experience supporting Microsoft Windows environments, Active Directory, LAN/WAN networks, and audio/visual equipment., * Provide Level 1 on-site technical support for desktops, laptops, printers, peripherals, and classroom technology.

• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Support Microsoft Windows environments and Active Directory user administration.
• Install, configure, maintain, and repair computers and related equipment.
• Respond to and resolve incidents using the district's ticketing system.
• Escalate complex issues to Level 2 support or vendors when necessary.
• Maintain accurate documentation of incidents, repairs, and resolutions.
• Support technology deployments, upgrades, and inventory management.
• Configure and maintain classroom audio/visual equipment.
• Prepare and support computers, laptops, Chromebooks, printers, and scanners for online testing.
• Set up temporary testing labs and restore equipment after testing.
• Provide technical assistance and basic technology training to teachers and staff.
• Collaborate with school administrators and technology teams on technology initiatives and projects.
• Participate in district technology projects, training sessions, and continuous improvement initiatives.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Desktop or Windows Certifications
• Active Directory or Microsoft Endpoint Administration certifications

• High School Diploma or GED required; Bachelor's degree in Information Technology or a related field preferred.
• Valid Georgia Driver's License.
• Minimum 5 years of experience supporting desktop/laptop hardware, Microsoft Windows, Active Directory, and LAN/WAN environments.
• In lieu of 5 years of experience:
• Bachelor's degree with at least 1 year of related experience, or
• 2 years of experience with CompTIA A+ and CompTIA Network+ certifications.

Required Technical Skills

• Microsoft Windows 10/11
• Active Directory (User Administration)
• Desktop & Laptop Hardware Support
• LAN/WAN Troubleshooting
• Software Installation & Configuration
• Hardware Break/Fix
• Printer & Peripheral Support
• Ticketing Systems
• Network Connectivity
• Customer/End User Support
• Technical Documentation

Preferred Skills

• Wireless Networking
• Fast Ethernet
• Antivirus Management
• Data Backup & Recovery
• Network Printing
• Audio/Visual Equipment Support
• Presentation & Broadcast Equipment
• Technology Asset Inventory
• Chromebook Support, * Excellent communication and interpersonal skills
• Strong troubleshooting and analytical abilities
• Outstanding customer service orientation
• Effective time management and organizational skills
• Ability to work independently and collaboratively
• Strong documentation and problem-solving skills

If you are passionate about providing exceptional IT support and enjoy working in an educational environment, we encourage you to apply.

Pay: $49,435.00 - $60,788.89 per year