Senior Specialist - Cloud & Infra Management

We are seeking an experienced Onshore CMDB ServiceNow ITOM Specialist to manage and optimize the Configuration Management Database CMDB and ensure accurate representation of enterprise IT infrastructure and service dependencies

The role will focus on end-to-end lifecycle management of Configuration Items CIs leveraging ServiceNow ITOM Discovery and Service Mapping while ensuring strong data governance automation and compliance to support operational and strategic decision-making.

Core Responsibilities

1 Data Lifecycle Management

• Manage the end-to-end lifecycle of Configuration Items CIs across infrastructure applications and services.
• Oversee CI creation discovery relationship mapping maintenance and retirement.
• Ensure real-time accuracy and completeness of CMDB data.

2 Automation Integration

• Configure and manage ServiceNow Discovery and Service Mapping.
• Automate CI population dependency mapping and update processes.
• Integrate CMDB with monitoring provisioning and asset management systems.
• Develop and optimize discovery patterns and integration workflows.

3 Data Governance

• Establish and enforce CMDB governance policies standards and data models.
• Define CI class structures naming conventions and relationship standards.
• Ensure elimination of duplicate stale or inconsistent data.
• Drive adherence to enterprise data quality frameworks.

4 CMDB Health Compliance

• Monitor CMDB health dashboards covering.
• Completeness
• Correctness
• Compliance
• Execute reconciliation and normalization jobs to align data across systems.
• Identify discrepancies between discovered data and production repositories.
• Drive continuous improvement initiatives for CMDB maturity.

5 Reporting Analytics

• Develop custom CMDB dashboards reports and KPIs for stakeholders.
• Provide insights into infrastructure dependencies service impact and risk exposure.
• Support leadership with data driven inputs for decision-making and audits.
• Track and report CMDB health metrics and improvement trends.

• Handson experience with ServiceNow CMDB
• Strong exposure to
• ITOM Discovery
• Service Mapping
• CMDB data model and CI relationships
• Experience integrating CMDB with enterprise tools monitoring cloud asset systems

2 Framework Domain Knowledge

• Strong understanding of IT infrastructure Cloud Onprem Network Applications
• Good knowledge of ITIL ITSM best practices
• Exposure to Cloud environments AzureAWS and hybrid architectures preferred

3 Analytical Troubleshooting Skills

• Ability to troubleshoot
• Discovery issues
• Data synchronization failures
• CI inconsistencies
• Experience in reading system logs MID server logs and debugging patterns
• Ability to write modify scripts and discovery patterns

4 Governance Compliance Orientation

• Experience in defining and maintaining CMDB governance frameworks
• Knowledge of data audits compliance checks and reporting structures

5 Collaboration Delivery

• Work with cross functional teams CloudOps DevOps Infrastructure Service Desk
• Collaborate with stakeholders to align CMDB with business and operational needs
• Support transformation programs involving ITOM and observability platforms

Preferred Skills

Experience in large enterprise CMDB implementations or transformation projects

Secondary Skills

• Understanding of IT Asset Management ITAM and its linkage with CMDB
• Exposure to Observability Monitoring platforms Datadog Splunk Dynatrace etc
• Basic knowledge of Cloudnative services across AzureAWS VMs containers serverless
• Exposure to Agile delivery models and ServiceNow development lifecycle, Mandatory Skills : IT Asset management HAM

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Glen Allen, VA $57,409 - $114,602 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $57,409.00 to $114,602.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert