Computer Support Specialist II

This position is one of the primary helpdesk technicians for the City and Borough of Juneau. While working with different CBJ departments, you will assist CBJ employees with hardware and software issues. You will be a key individual responsible for hardware issues involving desktops, laptops, and attached peripheral devices such as UPS backup units, scanners, monitors, and others. You will make decisions regarding the repair or replacement of hardware. You will deploy new systems, assist CBJ employees in relocating hardware, and recover retired systems. You will assist users working with productivity software used in CBJ, to include Microsoft Office O365, Adobe Acrobat, and others. You will be the first line of response for software configuration or troubleshooting, escalating to higher levels of IT support as needed. You will coordinate with higher levels of IT support to ensure that maintenance and security patches, updates, and application deployments are successful and consistent. As a first-line worker, you will monitor support tickets trends to identify common issues and work with your peers to address such issues across the CBJ network. SUPPLEMENTAL INFORMATION

• Someone who is calm but recognizes when critical natured events require rapid response
• Is pragmatic and works systematically through problems
• Pays close attention to detail
• Has excellent technical skills and a desire to grow / is eager to learn ever-changing technology
• Has very good customer service presence
• Can produce clear explanations (written and/or verbal) to the layperson
• Is reliable and dependable Contributes to the success of the department

3.53.5 out of 5 stars 11305 Glacier Highway, Juneau, AK 99801 $32.51 an hour - Full-time