IT Support Specialist

The IT Specialist at Charm City Medical Center is responsible for supporting the day-to-day technology needs of the clinic, including network management, hardware/software support, data security, and troubleshooting. This role will be instrumental in maintaining clinical and administrative technology infrastructure to ensure seamless patient care and regulatory compliance., Technical Support & Maintenance

• Provide onsite and remote support to staff for hardware, software, and connectivity issues.
• Set up, configure, and troubleshoot desktop and mobile devices, printers, scanners, and tablets.

Network & Systems Administration

• Maintain local and cloud-based systems, including internet, Wi-Fi, and internal servers.
• Monitor system performance, ensure regular data backups, and assist in disaster recovery planning.

EMR/EHR & Practice Management Systems

• Support the implementation and optimization of electronic medical records (EMR) and practice management platforms.
• Train staff and troubleshoot system issues related to patient data and scheduling.

Cybersecurity & Compliance

• Ensure HIPAA compliance and data protection standards are met across all platforms.
• Manage user accounts, permissions, and access control for sensitive patient information.

Vendor & Equipment Management

• Serve as the point of contact for external IT vendors and service providers.
• Track IT inventory, order necessary equipment, and manage warranties/licenses.

Innovation & Development

• Recommend technology upgrades and process improvements.
• Assist with special projects including new site development, telehealth integration, and compliance audits.

• Proficiency in Windows and Mac OS environments, Google Workspace, and EMR/EHR platforms.
• Strong problem-solving and communication skills.
• Understanding of HIPAA regulations, network security, and data privacy standards.
• Experience with VPNs, firewalls, antivirus systems, and device management tools.
• Ability to multitask, prioritize tickets, and support staff at various technical skill levels.

Certifications:

• Associate's or Bachelor's Degree in Information Technology, Computer Science, or related field preferred.

Minimum Years of Experience:

• 2+ years of experience in IT support, preferably in a healthcare or HIPAA-regulated setting.
• Experience with EMR/EHR systems strongly preferred.
• Familiarity with compliance standards such as HIPAA, CARF, and COMAR is a plus., * Are you available to occasionally work Saturdays from 7:00 AM to 1:00 PM if needed?
• Do you have experience working independently with minimal supervision?
• Have you ever worked in a healthcare setting?
• Are you familiar with Methasoft?

• Are you available to work Monday through Friday from 6:00 AM to 2:30 PM?

Charm City Medical Center is an integrated opioid treatment, behavioral health, and mental health treatment facility in Baltimore, MD. We offer Methadone, Suboxone, IOP, OP, DWI/DUI treatment programs. We are a start-up, and ask candidates to expect a fast-paced, dynamic workplace environment. Stellar patient care is our #1 goal. We use state-of-the-art technology to deliver our services, and we need team members who are well-versed in modern technology and systems. Why join Charm City Medical Center? * Be a Founding Team Member * Opportunity to shape and grow a first-of-its-kind integrated behavioral health program from the ground up. * Client-Service-Driven Care * Rooted in social justice and inspired by H. Jack Geiger's revolutionary model of addressing healthcare through poverty eradication and community investment. * Truly Integrated Services * Work in a facility that combines an OMHC, IOP, OTP, and eventually primary care, pharmacy & community medicine (RN-driven case management).