Systems Engineer / IT Technician (MSP)

Computer Engineering Group is a managed IT services provider (MSP) supporting small businesses across the Napa Valley. We're hiring a systems engineer / IT technician to take ownership of the technical health of a group of client networks - typically 20 to 100 users each.

This is a hands-on technical role, not sales and not customer success. We have a proven technology roadmap that defines where a healthy client environment should be. Your job is to get to know each client's environment, then propose, plan, and execute the projects that bring it into alignment with that roadmap - and do the hands-on build and configuration work yourself.

You won't be doing it alone. You'll be backed by experienced management, a dedicated account management team that owns the client relationship, and a senior engineer to learn from and escalate to. This is a genuine growth opportunity: a chance for a capable tech to step into real environment ownership with the structure and support to succeed at it.

What you'll do

• Take ownership of the technical health of a handful of small-business client networks (20-100 users each).
• Assess each environment against CEG's standard technology roadmap and identify the gaps.
• Propose, plan, and execute the projects that bring each client into alignment - firewall and network deployments (UniFi / SonicWALL / Meraki), site-to-site and client VPN, VLAN segmentation, Entra ID and Microsoft 365 migrations, Intune/Autopilot device rollouts, backup/DR, and security cleanup.
• Do the hands-on build, configuration, and troubleshooting day to day.
• Serve as the escalation point for the tougher, environment-specific issues on your accounts (not the routine ticket queue), with a senior engineer above you when you need one.
• Work alongside the account management team, who handle the client relationship and approvals so you can focus on the technical work., * A clear roadmap to work toward, so you're never guessing what "good" looks like.
• A senior engineer and experienced management to learn from and lean on.
• An account team that handles the client relationship and sales side, so your energy stays on the technology.
• Real ownership of environments and projects, with room to grow into deeper technical leadership as you prove yourself.

• 2-4 years in an MSP, IT services, or business IT environment, with real hands-on infrastructure work.
• Networking: hands-on with business firewalls and switching - configuring firewall rules, VLANs, DHCP/DNS, and VPN (site-to-site and client). We run UniFi, SonicWALL, and Meraki day to day; deep experience in any one and willingness to learn the others is what matters.
• Entra ID / Microsoft 365: managing users, groups, and licensing; Entra ID join; SSO and MFA/Conditional Access; and troubleshooting sign-in and access issues. Exposure to Azure (VMs, basic resource management) and Purview/compliance is a plus.
• Intune / endpoint management: enrolling and provisioning devices through Intune and Autopilot, pushing configuration and app policies, Company Portal, and Windows/Apple device management (Apple Business Manager a plus).
• Windows Server, Active Directory, and backup/DR fundamentals.
• Ready to take responsibility for client environments and plan work that holds up - and eager to grow into it with support.
• Able to explain technical issues to non-technical business owners without the jargon.
• Experience with PSA/RMM and documentation tools (ConnectWise, IT Glue/Hudu, or similar) is a plus.
• Valid driver's license and willingness to travel to local client sites.

Nice to have

• RMM/automation tooling (Rewst or equivalent) and network monitoring (Auvik or similar).
• Certifications: Microsoft (MD-102, Azure/M365), CompTIA Network+/Security+.
• Experience with wine, hospitality, agriculture, or nonprofit clients.

Pulled from the full job description Parental leave 401(k) Health insurance Retirement plan 401(k) matching Paid time off Vision insurance, Computer Engineering Group · Napa, CA · Full-time, on-site · $35-45/hour DOE · Growth opportunity, * Medical, dental, and vision insurance - CEG covers 50% of the employee premium to start (coverage begins the first of the month after 60 days), stepping up with tenure: the company covers 99% of the employee premium after 2 years, and 99% of employee + family coverage after 5 years.

• Retirement plan - 2% company contribution of your annual earnings.
• Paid time off - vacation that accrues faster with tenure, 40 hours of paid sick leave per year, plus 8 paid holidays.
• On-call stipend - when you're in the on-call rotation.
• Company-provided uniform and equipment.

This role is NOT

• A sales or account-management role - you make the technical case, you don't chase leads or carry a quota.
• A Tier 1 helpdesk seat - routine tickets live with the helpdesk.
• A desk-only advisory role - expect to be hands-on in environments every day.

Pay: $35.00 - $45.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance