IT Support Technician

We are seeking an on-site, detail-oriented and technically skilled IT Support Technician to join our team. This role provides front-line technical support to end users across office, manufacturing, and warehouse environments. This position involves troubleshooting hardware, software, and peripheral issues, resolving service tickets, and supporting specialized warehouse technologies including handheld devices, automation printers, and Warehouse Management (WM) systems. The technician must possess strong analytical skills to diagnose and resolve complex problems and escalate issues when necessary., * Perform root cause analysis and implement corrective actions.

• Support and troubleshoot IT hardware/software including desktops, laptops, phones, printers, scanners, handheld devices, automation printers, and accessories.
• Provide technical support for Warehouse Management (WM) systems and related automation technologies.
• Respond to technology support requests from office, manufacturing, and warehouse staff.
• Administer user onboarding/offboarding and access control.
• Maintain accurate inventory of IT hardware, software, and resources.
• Develop and maintain documentation and training materials for IT systems and warehouse technologies.
• Deliver exceptional customer service in person, via phone, and email.
• Maintain communication with the IT Project Manager and Director, IT/OPEX regarding ticket status and resolution.

• Proven experience in warehouse operations or distribution centers with familiarity in warehouse management systems (WMS).
• Experience with arehouse technologies including handheld scanners, printers, bartender label printers and other essential warehouse management software/hardware is preferred.
• Working knowledge of Microsoft desktop solutions including O365, M365, SharePoint, OneDrive, and Active Directory
• Experience documenting IT configurations, processes, and change management.
• SQL a plus
• Associates degree in technology or related field: 2-4 years of relevant experience required.
• Must have own transportation to occassionaly drive to EGI facilities in the Cleveland area.

Job Knowledge, Skills & Abilities:

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and communication skills.
• Ownership mindset and initiative.
• Collaborative.
• Meticulous and diligent., * Associate degree in technology or related field; 2-4 years of relevant experience.
• Working knowledge of Microsoft desktop solutions including O365, M365, SharePoint, OneDrive, and Active Directory.
• SQL is a plus
• Experience supporting warehouse technologies such as handheld scanners, label printers, and WM systems.
• Experience documenting IT configurations, processes, and change management.

Physical Demands:

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, and to oversee other computer components

Lifting and transporting objects, such as computers, servers, printers, and peripherals, * IT Warehouse : 2 years (Preferred)

• IT Support: 3 years (Required)

License/Certification:

• Driver's License (Required)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount, * 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance