Director of Technology

The Technology Team enables the organization to deliver its mission at scale by providing the platforms, systems, infrastructure, and support that power volunteer engagement and day-to-day operations. The team oversees a broad portfolio of technologies, including the organization's public website and digital platforms, Salesforce CRM and reporting systems, network and cloud infrastructure, cybersecurity, communications tools, financial and operational systems, and end-user support.

With a strong focus on service excellence, innovation, reliability, and data integrity, the team partners across all departments to improve workflows, strengthen reporting and engagement, safeguard organizational data, and deliver seamless digital experiences for volunteers, corporate partners, staff, and other stakeholders.

ABOUT THE DIRECTOR OF TECHNOLOGY

The Director of Technology leads all aspects of technology at New York Cares, including IT infrastructure, web development, digital product management, cybersecurity, and CRM/database systems. This role sets and executes the organization's technology strategy, ensuring systems are aligned with program, marketing, and development goals.

The Director owns the roadmap across core platforms, with a focus on Salesforce (CRM) and the volunteer-facing website, driving a seamless, user-centered digital experience grounded in strong UX/UI principles. This role also ensures effective integration across systems to support data integrity, reporting, and engagement.

Reporting to the Chief Finance & Operations Officer, the Director manages a small technology team and external partners, and collaborates closely with senior leadership and cross-functional teams to deliver scalable, reliable, and impactful technology solutions.

SCOPE OF RESPONSIBILITIES

• Lead and execute NYCares' technology strategy, aligning systems and platforms with organizational growth and impact goals
• Oversee Salesforce (CRM) as the system of record, ensuring strong data integrity, reporting, and cross-team adoption
• Own the volunteer-facing digital experience, including the website (Drupal) and overall user journey
• Drive integration between CRM and web platforms, ensuring seamless data flow and automation across systems
• Partner with Programs, Marketing, and Development to improve engagement, conversion, and communication with volunteers and partners
• Manage and develop the technology team, while defining the right balance of in-house vs. external support
• Lead major technology initiatives, including website redesign, system enhancements, and new tool implementation
• Oversee vendor relationships and external partners, ensuring quality delivery, timelines, and cost effectiveness
• Ensure strong cybersecurity, infrastructure, and system reliability, maintaining a secure and scalable technology environment

• 10+ years of progressive technology experience, including 5+ years in a senior leadership role (Director level or above)
• Proven experience leading a CRM platform (ideally Salesforce) as a system of record, including data integrity, reporting, and user adoption
• Demonstrated experience owning or leading a user-facing website or digital platform, including UX and performance improvements
• Experience integrating CRM and web platforms, with strong understanding of APIs, data flows, and automation
• Track record of balancing strategic leadership with hands-on execution in small-to-mid-sized organizations
• Experience managing and developing technical teams, including working effectively with external vendors and consultants
• Strong understanding of digital product thinking, including user journeys, engagement, and conversion
• Familiarity with nonprofit, civic tech, or mission-driven environments (preferred but not required)
• Excellent communication and cross-functional collaboration skills, with ability to translate technical concepts for non-technical stakeholders

Pulled from the full job description

• 403(b)
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Flexible spending account
• Disability insurance, * Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri
• 11 paid holidays + 3 floating holidays
• Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
• Paid sick leave
• Paid Summer Fridays
• Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance
• Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement, Compensation Range: $145K - $155K