IT Service Delivery Manager

Our IT department is looking for a IT Service Delivery Manager, with the intention to transition into an internal role.In this role, you will be the primary IT partner for the local business, ensuring seamless service delivery, effective stakeholder engagement, and operational excellence. You will serve as a crucial link between regional/global IT teams and the local market, managing everything from daily IT operations to the rollout of strategic projects. What you'll do

• Act as the primary IT contact for local business and key escalation point for all IT-related matters.
• Ensure SLAs, KPIs, and ITSM processes are consistently met across internal and external providers.
• Build strong relationships with local business leaders including the Country Manager, Dealership Managers, and heads of key departments (Sales, Aftersales, Finance, HR, etc.).
• Manage relationships with IT suppliers: approve invoices, control costs, resolve incidents, and ensure compliance with Inchcape policies.
• Lead IT compliance efforts (GDPR, MCF, IT Security) and own IT audit responsibilities at the country level.
• Collaborate with regional/global infrastructure and security teams to implement frameworks (e.g., NIST, ITGC).
• Own and manage the local IT Service Delivery budget (Opex & Capex).
• Support the transition of projects into BAU with proper documentation and processes.
• Maintain and update IT service documentation (policies, procedures, manuals).
• Ensure business continuity plans (DRP, backup strategies) are in place for IT services.
• Contribute to regional/global standardization and synergy initiatives across applications and infrastructure.
• Foster a collaborative and positive team environment.

• 5-10 years' experience in IT service delivery or operations.
• Strong track record managing IT services and suppliers.
• Experience with ERP systems and IT security/compliance (e.g. GDPR, MCF).
• Fluent in French, Dutch and English with excellent communication and stakeholder skills.
• Analytical, proactive, and self-driven with a hands-on mindset.
• Calm, structured, and solution-oriented under pressure.
• Team player with a collaborative and approachable attitude.

• Join a global, values-driven organization transforming the automotive industry.
• A freelance or permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned Japanese brands, i.e. Toyota & Lexus.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

Start your journey

Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.