AI Product Support Specialist

Alpine Business Consulting specializes in fixing complex reporting systems that have been poorly implemented or neglected. We work with finance teams to clean up their data, fix their configurations, and install a single source of truth for their reporting needs. Our team is made up of experienced consultants who prefer straightforward solutions and clear documentation over corporate buzzwords. As we continue to integrate artificial intelligence into these enterprise systems, we are looking for an AI Product Support Specialist to join us. This is an entry level role designed for someone who is organized, technically curious, and enjoys helping others understand new tools. You will work closely with our senior staff to maintain the AI components of our client projects. This position is fully remote, allowing you to manage your own workspace while staying connected with a team that values practical results and honest communication., The AI Product Support Specialist is the primary point of contact for the functional needs of our AI tools. When we deploy an AI solution to a finance department, the users often have questions about how the data is being processed or why certain results appear in their dashboard. You will learn the logic behind these tools so you can provide clear, plain English explanations to our clients. Since we focus on fixed price projects and reliable handovers, your ability to keep documentation updated is a major part of the role., * Respond to client queries about AI tool functionality and data outputs.

• Test AI generated reports against source data to ensure accuracy and consistency.
• Update configuration guides and internal documentation as system features change.
• Help seniors set up data pipelines and prepare datasets for AI model processing.
• Create simple, useful help articles and training materials for finance teams.
• Monitor system logs to identify and report recurring technical issues.
• Assist in the handover process by verifying that clients have the documentation they need to remain independent.
• Collaborate with the consulting team via remote chat and video to resolve project bottlenecks.

Working at Alpine means avoiding the typical fluff found in many tech companies. We do not expect you to have a decade of experience with emerging technology. Instead, we need someone who can look at a data set, spot an inconsistency, and work with our senior consultants to fix the underlying configuration. This permanent, full time position is paid competitively for the market and offers a direct path to learning how enterprise systems actually function in the real world., * Strong written communication skills with a focus on clarity and technical accuracy.

• A basic understanding of how data is structured in spreadsheets or databases.
• The ability to follow complex instructions and document your steps for others.
• Comfort working in a 100 percent remote environment without constant direct supervision.
• A detail oriented mindset that catches small errors in numbers or text.
• Interest in how business systems like ERP or analytics platforms operate.
• Familiarity with tools like SQL, Python, or data visualization software is helpful but not required.
• The capacity to stay organized while managing multiple tasks across different client projects.
• A professional approach to problem solving that values long term fixes over temporary workarounds.

Working at Alpine Business Consulting We built this company on the idea that consulting should be transparent and predictable. Our team does not use client projects as a training ground for inexperienced consultants: everyone here is expected to contribute to the final product from day one. In this role, you will be mentored by people who have spent years working with systems like Oracle and SAP. They will teach you the right way to build and maintain professional software. Because we are a fully remote organization, we rely on clear communication and trust. We do not track your hours with invasive software. We look at the quality of your documentation and the success of the tools you support. We value people who take pride in their work and appreciate a quiet, professional atmosphere where the goal is simply to solve the client problem and move on to the next challenge.