IT Support Technician

The IT Support Technician will play a key role in providing first and second-line support to users, while gaining hands-on experience with Microsoft 365 administration, security, and modern workplace tools., * Support the day-to-day operation of the Microsoft 365 environment, including SharePoint, Teams, Exchange Online and Office applications.

• Provide 1st and 2nd line support via the helpdesk, phone, email and in person, resolving issues at first contact wherever possible.
• Manage user onboarding and offboarding, including account creation, access permissions and device configuration.
• Troubleshoot issues across hardware, software, devices, systems and basic networking environments, escalating where necessary.
• Monitor alerts, logs and system performance while supporting incident, problem and change management processes.
• Assist with system updates, software deployments, IT projects and continuous improvements, including exposure to Power Apps and Power Automate.
• Maintain security, compliance and access controls, produce clear documentation and provide users with practical IT guidance and support., Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary. We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.

• Hold A-level qualifications or equivalent, ideally including an IT-related subject.
• Have at least one year of experience in an IT support, helpdesk or similar technical role.
• Have practical experience or exposure to Microsoft 365 administration, including SharePoint, Teams, Exchange Online and Office applications.
• Understand user and account management through Entra ID, alongside basic Microsoft 365 security and compliance principles.
• Have general knowledge of desktop support, hardware configuration, troubleshooting and basic networking concepts, including LAN, WAN and Wi-Fi.
• Be a confident communicator who can explain technical issues clearly, take ownership of tasks and demonstrate a proactive willingness to learn.
• Microsoft certifications, ITIL knowledge and exposure to cloud environments, virtualisation or Power Platform tools would be advantageous but are not essential.

Faithorn Farrell Timms is an award-winning multi-disciplinary practice, recognised for excellence in the social housing and wider public sectors. We are proud of our reputation for delivering outstanding services, fostering innovation, and building long-term client relationships. Our work contributes meaningfully to communities, ensuring buildings are not only fit for purpose but enhance the lives of those who use them. Part of the Celnor Group Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment. While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.