3rd Line Support Engineer

• We provide expert 3rd line support for enterprise messaging platforms.
• We act as a senior technical escalation point for complex incidents, problems, and service requests.
• We investigate and resolve issues relating to email delivery and routing, secure email encryption, message hygiene and filtering, anti-spam and anti-phishing policies, DLP, false positives and quarantine management, and secure mail exchange with external partners.
• We configure and support third-party messaging security gateways and email protection platforms.
• We work with Security Operations teams to investigate phishing campaigns, email spoofing attempts, malware incidents, and email-based threats.
• We support regulatory and compliance requirements through secure email and information protection technologies.
• We manage and troubleshoot Microsoft 365 messaging and collaboration services, including Exchange Online and hybrid messaging environments.
• We support SharePoint Online, Teams, and OneDrive as part of the Microsoft 365 ecosystem.
• We administer and support Proofpoint, ClearSwift, and Egress/PGP solutions for mail gateway, routing, DLP, content control, and encryption.

Technologies:

• Flow
• Support
• Microsoft 365
• Office 365
• Security
• SharePoint, We are recruiting a 3rd Line Support Engineer (Messaging Specialist) for a fully onsite role in Manchester on an initial 6-month contract, offering a rate of £470 to £520. This position sits within our Workplace Engineering function and focuses on Microsoft 365 messaging and collaboration services, with a strong emphasis on Exchange, email security, compliance, and hybrid environments. We are looking for a senior technical specialist who can support our enterprise messaging platforms and partner with Security Operations to protect our email estate. We are committed to safe recruitment, and any suspicious outreach claiming to be from us should be verified through the ManpowerGroup website.

• We require strong hands-on experience with Microsoft 365, including SharePoint Online, Teams, OneDrive, and Exchange.
• We require expert-level knowledge of Exchange Online, Exchange Hybrid, Exchange Online Protection (EOP), Microsoft Defender for Office 365, Outlook connectivity, mail flow management, transport rules, SMTP, and email routing.
• We require proven experience supporting enterprise messaging platforms and complex email security, encryption, and compliance solutions.
• We require experience with Microsoft 365 administration, configuration, tenant management, security, compliance, and governance.
• We require experience with SharePoint site architecture, permissions, content management, and document libraries.
• We require hands-on administration and support of enterprise email security and governance platforms such as Proofpoint, ClearSwift, and Egress/PGP.
• We require experience working with Security Operations teams to investigate phishing, spoofing, malware, and email-based threats.
• We require the ability to support regulatory and compliance requirements through secure email and information protection technologies.