Senior Product UX Designer

• Lead the definition and design of three connected digital products: a customer portal, a customer website, and an internal operations tool
• Own product discovery across all three products through research with customers, installers, and internal users
• Map user journeys end to end and use them to guide design and prioritisation decisions
• Set scope, priority, and sequencing across the portfolio and own the backlog end to end
• Design platforms and user interfaces grounded in user-centred design best practice
• Create journeys, prototypes, high-fidelity UI, and a single design system spanning all three products
• Validate designs with real users before build and make usability testing the default working method
• Produce build-ready specifications and acceptance criteria for the development team
• Operate as the design and product voice at programme level alongside our Group IT Director and technical leads

Technologies:

• UX UI Design
• Backbone, We are a market-leading manufacturer based in the North West and part of a £500m group. We are undergoing a major re-platforming and transformation programme and are looking for a senior, autonomous product and design lead to help shape three connected digital products. This is a hybrid remote role based in Blackburn, Lancashire, offering a salary of £85,000 to £95,000 per year. You will work with significant ownership and visibility at programme level, helping us deliver well-designed, user-centred products that are validated before build.

• Senior-level track record leading product design on shipped products
• Demonstrable UX depth, including user research, journey mapping, and user-centred design methods
• Portfolio evidence showing where our work changed what was built
• Genuine dual capability in product ownership judgement and hands-on design craft
• Experience taking at least one product from blank sheet to live, ideally as the sole or lead designer
• B2B, customer portal, or self-service experience strongly valued
• Exposure to manufacturing, construction products, or the trade sector is a plus
• Ability to work with full autonomy in a role with no design team or design operations support