L1 Application Support Engineer

• Previous experience as an L1 support engineer, or relevant technical experience
• Excellent written and oral communication skills
• Solid experience in logging and triaging support tickets
• Strong problem-solving skills
• Understanding of SLA tracking
• Experience in using and updating service desk software
• A collaborative mindset and a passion for delivering great customer service

Desirables:

• Educated to HNC level or equivalent in IT-related subject
• Exposure to containerised environments (Docker/Kubernetes)

Shift Pattern: You will be rota'd to one of three rotating shifts (dayshift, nightshift, backshift).

AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world's largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.