IT Support Technician

• Provide responsive IT helpdesk support, troubleshooting software, hardware, phones, and printers.
• Build, configure, and deploy PCs, laptops, and other hardware devices.
• Manage internal desk moves, including network patching and physical equipment setup.
• Administer user accounts, system profiles, and access permissions.
• Administer and support the Microsoft 365 ecosystem, including Exchange, SharePoint, and OneDrive.
• Deliver effective remote technical support for users across different company locations.

Technologies:

• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• Office 365

• At least 1 year of hands-on experience in an IT Administration or IT Support role.
• Experience with Microsoft 365 administration, including Exchange, SharePoint, and OneDrive.
• Solid understanding of hardware setup, basic networking, and general IT infrastructure.
• Strong troubleshooting skills with a logical approach to resolving technical issues.
• Excellent telephone manner and strong customer service skills.
• Ability to explain technical terms clearly to non-technical users.
• Ability to manage multiple tasks, work under pressure, and prioritise workloads effectively.
• Full UK driving licence and business insurance, with occasional travel between local offices required.

We are recruiting on behalf of a highly regarded, progressive professional services business based in Poole, Dorset. This is a full-time, permanent role working Monday to Friday, 9:00am to 5:00pm, with a salary of £24,000 to £26,000 per annum depending on experience. We offer a supportive, modern, and collaborative working environment, along with a competitive benefits package that includes a company pension, comprehensive life insurance, free on-site parking, employee discount schemes, and regular company events and social initiatives. This is an excellent opportunity to join an established team, support daily IT operations, and develop your technical skills within a growing business.