2nd Line Support

• We travel occasionally to customer sites across the UK.
• We own customer cases end to end, including triaging tickets, setting expectations, and resolving issues within SLA.
• We troubleshoot memory errors, downtime, and application issues using Linux CLI and PostgreSQL.
• We replicate and clearly document bugs for our development teams.
• We act as a trusted contact via phone, email, and our service desk.
• We contribute to our knowledge base to support continuous team improvement.

Technologies:

• Support
• Linux
• PostgreSQL

• We require a valid UK driving licence.
• We require experience working with Linux CLI, including troubleshooting and administration.
• We need strong communication skills and the ability to engage both technical and non-technical stakeholders.
• We are looking for a customer-first approach with a genuine desire to deliver positive outcomes.
• We need someone who is highly organised with excellent time management.
• We are looking for a proactive, self-motivated person who can work independently.