IT Technician

Elmer Smith Oil Company/ Domino Food & Fuel is seeking a driven, hands-on IT Technician to join our team. This position will assist in all information technology systems at Domino convenience store locations and corporate offices.

Our ideal IT Technician:

• Provides excellent customer service while maintaining a positive, professional attitude
• Communicates proactively without requiring constant direction or supervision
• Can convey technical information clearly, even with non-technical personnel
• Thrives in the field and loves the variety that comes with multiple locations and systems
• Demonstrates initiative by identifying issues, prioritizing work, and resolving problems with minimal supervision while keeping leadership informed of significant issues and project updates
• Exercises good judgment in determining when to escalate issues
• Is dependable, organized, and motivated by accomplishing goals rather than frequent recognition

Essential Duties:

• Works effectively both as part of a team and independently, taking ownership of assigned responsibilities from start to finish
• Travel frequently to all Domino convenience store locations for hands-on support, training, and installations as required
• With training, installs, upgrades, and troubleshoots all IT hardware and software in Domino store locations and corporate offices, including:
• Network equipment such as firewalls, switches, and access points
• Low voltage cabling and termination
• POS systems including: registers, printers, item scanners, site servers, pin pads, etc.
• DVR and cameras
• Electronic safes
• Menu boards
• Desktop and laptop computers running Windows Operating Systems
• Software including Microsoft Office, PDI, hardware drivers, etc.
• Printers and scanners
• iOS and Android phones and tablets
• Assist with training site staff on new technologies as they are introduced
• Work with various vendor support teams to resolve technical problems with hardware and software
• Coordinate and manage special projects as assigned
• May perform other duties as assigned

· Valid driver's license with clean driving record required

· Ability to travel to all stores on a regular basis.

· Requires some lifting, up to 50 pounds

· The convenience store industry operates 24 hours a day, 7 days a week. This position involves some "on call" work to resolve issues that need immediate attention. Must be available to work a flexible schedule including early mornings, nights and weekends.

· At least one year of technical support, IT equipment configuration, or equivalent experience is preferred.

· Must display high attention to detail with proven analytical and problem-solving skills

· Must be a self-starter who thrives in an autonomous work environment. This role is best suited for someone who can prioritize daily responsibilities, identify what needs to be done without constant direction, and takes pride in seeing tasks through to completion.

· A+ or Network+ certification preferred

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance