Operations & Data Coordinator (Entry-Level)

1. Customer Support & Product Communication

• Provide professional customer support through email and phone.
• Communicate with customers regarding orders, product questions, shipping updates, and after-sales support.
• Learn company products, including features, specifications, and applications.
• Introduce products and provide solutions based on customer needs.
• Help customers understand product benefits and select the right solutions.
• Collect customer feedback and communicate insights to internal teams.

2. Operations Support

• Support daily operations including product live streaming, order processing activities, etc.
• Prepare and print shipping documents, including carrier labels, packing documents, and freight paperwork.
• Maintain accurate records and follow established company procedures.
• Work closely with the Operations Team ensure smooth daily operations.

3. Product Data Management & Accuracy

• Maintain accurate product information in company systems, including:
• SKU information
• Product dimensions
• Product weight
• Packaging details
• Product specifications
• Review and verify data accuracy to prevent operational errors and unnecessary costs.
• Perform product measurements or data verification when needed.
• Identify data inconsistencies and proactively report issues.

4. Data Analysis & Financial Support

• Analyze product sales trends and identify slow-moving or underperforming products.
• Support basic reconciliation tasks, including reviewing shipping costs and carrier invoices.
• Compare invoices, system records, and operational data to identify discrepancies.
• Use Tools (like Excel etc.) to organize, analyze, and present data.

Our products are sold through major online marketplaces and direct business channels. We are looking for a motivated and detail-oriented Operations & Data Coordinator to join our growing team.

This is an excellent opportunity for a recent college graduate or early-career professional who wants to build a long-term career in business operations, customer support, product knowledge, data management, and eCommerce.

We value responsibility, attention to detail, problem-solving skills, and willingness to learn more than years of experience. Training will be provided., * Bachelor's degree or equivalent experience.

• Strong written and verbal communication skills in English.
• Strong attention to detail and ability to work with numbers.
• Organized, responsible, and able to manage multiple priorities.
• Comfortable working with Excel and learning new software systems.
• Positive attitude and willingness to learn., * Bilingual English and Chinese preferred.
• Degree in: Accounting, Finance, Business Administration, Supply Chain Management, Business Analytics, Management Information Systems (MIS)
• Experience with: Customer service, Data analysis, Accounting support

Pay: $22.00 - $25.00 per hour

Pulled from the full job description

• 401(k)
• Health savings account

We are a fast-growing eCommerce company serving customers across the United States, including schools, healthcare organizations, businesses, and government-related organizations.