Data Center Technician

The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties and Responsibilities

Cabling & Termination

· Support and complete all scheduled data center Moves/Adds/Changes (MACs).

· Perform hardware installation MACs, including device labeling, power, and network cable connectivity.

· Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.

· Manage assets, auditing, and daily work log/ticket tracking.

· Provide smart-hands assistance within specified SLA response times (on-call duties may apply).

· Maintain a safe and secure operating environment and report violations.

· Maintain detailed documentation and record keeping.

· Follow site security protocols, badging requirements, and data protection procedures.

· Ensure proper logging, securing, and documentation of media storage devices.

· Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.

· Coordinate equipment/material receiving, shipping, and RMA processing.

· Provide vendor and security escorts as needed.

· Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.

· Support standard and emergency operating procedures for the data center.

· Provide status reporting on service availability, performance, and capacity utilization.

· Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.

· Coordinate equipment installation and delivery schedules per project plans.

· Perform on-call duties as needed.

Fiber Technician Specific Duties

· Basic copper termination skills required.

· Mount and install racks, patch panels, fiber optic hardware, and grounding.

· Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.

· Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.

· Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.

· Install fan-out kits including buffer tubes.

· Calculate end-to-end loss budgets per TIA/EIA standards.

· Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).

· Perform testing using OTDR, Fluke, and EFXO.

· Troubleshoot network issues using OTDR.

· Perform mechanical and fusion splicing with all fiber cable types.

· Perform building entrance splices, maintenance space, and direct buried splices.

· Self-motivated, positive, professional, and proactive in process improvements.

· Promote company culture and mission.

· Proficient with required tools.

· Act as company liaison with customer representatives.

· Strong problem-solving, critical thinking, and communication skills.

· Ability to work at heights, off ladders, in confined spaces.

· Lift up to 50 pounds and move up to 75 pounds.

· Good color vision, ability to read small print, and recognize audible signals.

· Willingness to travel as needed.

Education, Certification, License, and Skill Requirements

· High School diploma or GED equivalent.

· Proficient with listed tools.

· Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).

· Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).

· Preferred 3-5 years of fiber experience.

· Preferred industry certifications (Corning/FOA).

· Preferred data center installation experience.

· Preferred mechanical and fusion splice experience.

· Preferred OSP / confined space entry experience (splicing).

· Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.

Pulled from the full job description AD&D insurance 401(k) Health insurance Paid time off Vision insurance Dental insurance Employee assistance program, A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $65,000.00 - $70,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off