IT Support Specialist

We are seeking an experienced IT Support Specialist to provide technical assistance to end users, troubleshoot hardware and software issues, manage service requests, and support daily IT operations., * Provide technical support to end users through phone, remote, and in-person assistance

• Handle high-volume IT support requests and resolve issues efficiently
• Deliver excellent customer service while troubleshooting technical problems
• Troubleshoot and administer printers:
• Server print queues
• Local print queues
• Perform Active Directory administration tasks:
• Navigate different Organizational Units (OUs)
• Look up user attributes
• Reset passwords
• Unlock user accounts
• Support iOS device management and deployment:
• Set up new iPhones and iPads
• Reset iTunes accounts
• Reset network settings
• Backup and restore device data
• Provide video conferencing support:
• Cisco WebEx
• Microsoft Teams
• Cisco Presence video solutions
• Troubleshoot network connectivity issues:
• VPN
• Wi-Fi
• LTE connectivity
• Internal vs external network issues
• Troubleshoot application-related issues:
• Account permissions
• Compatibility settings
• Browser vs installed applications
• Provide remote support using:
• MSRA
• RDP
• Microsoft Teams
• WebEx
• Assist with hardware deployment, setup, and troubleshooting
• Manage IT tickets using ServiceNow:
• Ticket creation
• Ticket assignment
• Ticket tracking and updates

The ideal candidate will have experience in Help Desk support, desktop troubleshooting, Active Directory, ServiceNow, networking, mobile device support, and customer service., * Experience in IT Support, Help Desk, Service Desk, or Desktop Support roles

• Strong customer service and communication skills
• Experience with Active Directory administration
• Experience with ServiceNow or similar ticketing systems
• Knowledge of Windows troubleshooting and end-user support
• Experience troubleshooting hardware, software, and network issues
• Ability to lift up to 50 pounds

Preferred Skills

• IT call center experience
• Experience supporting iOS devices (iPhone/iPad)
• Knowledge of Cisco WebEx and Microsoft Teams
• Experience with remote support tools
• Enterprise-level IT support experience

Candidate Requirements

• Must be local to Nashville, TN area
• Must be available to work onsite Monday through Friday

If you have strong troubleshooting skills and enjoy helping users resolve technical issues, we encourage you to apply.

$29 - $33 an hour - Full-time, Contract