Technical Support Agent Remote

Lars Courier, Inc. is seeking a knowledgeable and customer-focused Remote Technical Support Agent to join our team. In this role, you will provide technical assistance and support to employees and customers by troubleshooting hardware, software, and system-related issues while ensuring timely resolution and excellent service., Provide technical support via phone, email, live chat, and remote assistance tools.

Troubleshoot hardware, software, network, and system issues.

Assist users with login problems, account access, and application support.

Install, configure, and maintain software applications and system updates.

Document technical issues, resolutions, and support activities in the ticketing system.

Escalate complex technical issues to senior support personnel or IT management when necessary.

Monitor support requests and ensure timely resolution of incidents.

Assist with onboarding and setup of company-issued equipment and software.

Educate users on system functionality and best practices.

Maintain confidentiality and security of company data and information.

Contribute to process improvements and technical documentation.

The ideal candidate is analytical, detail-oriented, and possesses strong communication and problem-solving skills., High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Minimum of one year of technical support, help desk, or IT support experience preferred.

Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications.

Familiarity with remote desktop tools and ticket management systems.

Basic understanding of networking concepts, VPNs, and cloud-based applications.

Excellent troubleshooting and analytical skills.

Strong verbal and written communication abilities.

Ability to work independently and manage multiple priorities in a remote environment.

Preferred Qualifications

Experience with Microsoft Teams, Zoom, Slack, and collaboration platforms.

Familiarity with CRM and logistics software applications.

CompTIA A+, Network+, or other IT certifications are a plus.

Experience supporting remote employees and distributed teams.

Required Skills

Technical troubleshooting and problem-solving abilities.

Excellent customer service and communication skills.

Strong organizational and time-management skills.

Attention to detail and documentation accuracy.

Ability to explain technical concepts in simple terms.

Ability to remain calm and professional under pressure.

Adaptability and willingness to learn new technologies.

Pulled from the full job description

• Paid training
• Paid time off
• Employee assistance program
• Paid holidays
• Opportunities for advancement, Competitive hourly pay of $30.00 - $34.00 per hour.

Fully remote work environment.

Paid training and professional development opportunities.

Paid time off and company holidays.

Career growth and advancement opportunities.

Employee assistance and wellness programs.

Supportive and collaborative team culture.

Work Schedule

Monday through Friday, 8:30 AM - 5:00 PM.

Full-time, 40 hours per week.

Occasional evenings or weekends may be required based on operational needs.

Lars Courier, Inc. is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace for all employees.

Lars Courier, Inc. is a growing logistics and courier services company dedicated to providing reliable delivery solutions and exceptional customer service across the United States. We leverage technology to support our operations and are committed to maintaining efficient systems that help our employees and customers stay connected.