Business Applications Manager

We are seeking a highly organized, technically skilled, and customer-focused Business Applications Administrator to manage, support, and continuously improve the company's enterprise business applications.

This individual will serve as the primary administrator for multiple SaaS platforms across HR, Finance, IT, and Operations, ensuring systems are secure, integrated, scalable, and optimized for business efficiency.

The ideal candidate enjoys solving business problems through technology, improving workflows through automation, and partnering with employees across all functions to deliver exceptional internal support., * Serve as primary administrator for enterprise business applications including HRIS, ERP, and CRM platforms.

• Define and execute a comprehensive enterprise application strategy encompassing Netsuite, BambooHR, and Salesforce platforms.
• Oversee the implementation, day-to-day management and continuous improvement of Netsuite, BambooHR, Salesforce and other critical platforms.
• Partner with the Cloud Systems Administrator to lead the integration of enterprise business applications with Okta Identity and Access Management, enabling secure SSO, MFA, automated provisioning, and user lifecycle management.
• Ensure each Enterprise Business Applications are configured and customized to meet business requirements and that they are effectively integrated with one another.
• Maintain high performance, security, and reliability across all systems, proactively addressing issues and minimizing downtime to support uninterrupted business operations.
• Create reports, dashboards, and analytics to support business decision-making.
• Troubleshoot application issues and coordinate with software vendors when necessary.
• Perform system upgrades, testing, and release management.

Systems Integration & Automation

• Maintain integrations between business applications.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Partner with department leaders to understand business requirements and implement scalable technology solutions.
• Assist with implementation of new business systems and software upgrades.
• Document business processes, system configurations, and standard operating procedures.

User Support

• Provide Tier 2 support for enterprise applications.
• Train employees on new systems and application features.
• Develop user guides and internal knowledge base documentation.
• Monitor application performance and proactively resolve issues.

Security & Compliance

• Maintain user access controls and role-based permissions.
• Support IT security initiatives including identity management and access reviews.
• Ensure systems comply with company security policies and applicable regulatory requirements.
• Participate in software license management and vendor renewals.

Vendor Management

• Serve as primary point of contact for software vendors.
• Coordinate support requests and issue resolution.
• Assist in evaluating new business applications and technology solutions.
• Track software subscriptions and licensing.

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 3-7 years of experience administering enterprise SaaS business applications.
• Experience supporting cloud-based business systems.
• Strong understanding of user administration, security permissions, workflows, and reporting.
• Experience troubleshooting software and application issues.
• Excellent communication and customer service skills.
• Strong documentation and organizational abilities.
• Ability to manage multiple priorities in a fast-paced startup environment.

Preferred

Experience administering one or more of the following:

• NetSuite
• BamBoo HR
• Salesforce
• Microsoft Entra ID (Azure Active Directory)
• Jira / Confluence
• Workato
• Concur / Navan
• Okta

Desired Skills

• Strong analytical and problem-solving abilities
• Process improvement mindset
• Ability to translate business requirements into technical solutions
• Excellent interpersonal and relationship-building skills
• Self-starter who thrives in an entrepreneurial environment
• High attention to detail
• Ability to work independently with minimal supervision
• Continuous learner who enjoys adopting new technologies

What You'll Bring

• Passion for improving employee productivity through technology.
• Curiosity to learn new business applications quickly.
• A service-oriented approach to supporting internal customers.
• Flexibility to wear multiple hats in a growing startup.
• A collaborative mindset with a focus on continuous improvement

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance
• Paid holidays, * Base salary range: $130k-$165k, based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Paid holidays and vacation
• A varied role with real responsibility and visibility.
• Direct collaboration, quick decisions, and the joy of building something great together.
• A dynamic, informal startup culture.

Equal Employment Opportunity

• Inlighten Technologies is an equal opportunity employer that is committed to inclusion and diversity. We promote equal opportunity for all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristics.

Inlighten Technologies is developing next-generation microLED technologies for AI datacenters, augmented reality, and intelligent display applications. Our mission is to redefine the future of high-performance optical systems through innovation, collaboration, and engineering excellence. As a growing startup, every employee has an opportunity to make a meaningful impact while helping build the systems and processes that will support our future growth.