Service Desk Personnel - Nashville TN-Onsite

Infoorigin inc -
Nashville, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 62K

Job location

Nashville, United States of America

Tech stack

LTE (Telecommunication)
Microsoft Active Directory
Backup Devices
Virtual Private Networks (VPN)
Network Connections
Cisco WebEx
Wi-Fi Technology
Remote Desktop Protocol (RDP)
Cisco networks
ServiceNow

Job description

  • Troubleshoot printers, hardware, software, and network connectivity (VPN, Wi-Fi, LTE).
  • Manage Active Directory (password resets, account unlocks, user account support).
  • Support and deploy iPhones/iPads, including setup, backups, and troubleshooting.
  • Provide remote support using MSRA, RDP, Microsoft Teams, and Webex.
  • Assist with video conferencing solutions (Microsoft Teams, Cisco Webex, Cisco Presence).
  • Resolve application access and compatibility issues.
  • Manage ServiceNow tickets, including assignment and resolution.

Requirements

We're looking for an IT Help Desk professional with strong customer service skills to provide technical support in a fast-paced call center environment (up to 30 calls/day)., * IT Help Desk or Call Center experience preferred.

  • Strong customer service and communication skills.
  • Ability to lift up to 50 lbs.
  • Experience with Active Directory, ServiceNow, Microsoft Teams, Cisco Webex, and basic network troubleshooting is preferred.

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