IT Helpdesk Technician (Tier 1)

This position will include scheduled onsite time a client sites and work from home remote support.

At Artemis IT, we help businesses in Central Florida thrive through technology. As a leading Managed IT Services Provider, we deliver strategic IT support that empowers our clients to focus on what they do best. We're growing, and we're looking for a passionate, entry-to-mid level Tier 1 Helpdesk Technician to join our high-performance Service Desk team.

What You'll Do:

• Be the first line of support for end users, resolving tickets related to desktops, laptops, printers, mobile devices, Office 365, and basic networking issues.
• Handle a high volume of calls and tickets in a fast-paced environment-triaging, documenting, and resolving issues or escalating as needed.
• Provide on-site support at client sites.
• Deliver exceptional customer service while working to resolve issues efficiently and with a smile (virtual or in person!).
• Follow documented SOPs and contribute to the continuous improvement of service delivery processes.
• Use our RMM and PSA tools (e.g., AutoTask, Datto, IT Glue) to manage and update tickets, document solutions, and track assets., * Please describe an IT support or troubleshooting experience that you believes best demonstrates your ability to be successful in this role.
• Why are you interested in this position?
• Please describe your IT support experience including what technologies you are comfortable supporting.

• 2+ years of IT support experience (MSP experience a big plus!).
• Strong familiarity with Windows OS, Microsoft 365, remote desktop tools, and basic networking concepts.
• A natural ability to troubleshoot and explain technical issues clearly to non-technical users.
• A positive, team-first attitude, with strong verbal and written communication skills.
• Proven ability to handle multiple priorities in a structured, SLA-driven environment.
• High attention to detail, strong documentation habits, and a sense of urgency.
• A passion for technology and continuous learning.

Bonus Points For:

• Experience working in a Managed Services Provider (MSP) or similar high-paced IT environment.
• Familiarity with ITIL concepts or PSA/RMM tools.
• CompTIA A+, Network+, or other relevant certifications.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, * A values-driven, employee-focused culture-we're serious about excellence, growth, and fun.
• Hands-on training and real career growth in the IT industry.
• Performance coaching based on Service Leadership Index (SLI) best practices.
• Competitive pay, health benefits, paid time off, 401(k) , and ongoing certification support.

Ready to Launch Your IT Career?

This is more than just a helpdesk job-it's a chance to learn, grow, and thrive in a company that values your contributions and invests in your future., * 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance