Desktop Support Technician

Project assignments generally last 10 to 17 months, depending on project duration and operational requirements., The Desktop Support Technician is responsible for providing technical assistance and support for end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining a high level of user satisfaction., * Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals

• Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS)
• Install, configure, and maintain workstations, applications, and operating systems
• Respond to service requests and incidents via ticketing systems, phone, email, and in person
• Escalate complex issues to higher-level IT teams when necessary
• Support user account management (password resets, access permissions, MFA)
• Assist with onboarding and offboarding of employees, including equipment setup and recovery
• Maintain accurate documentation of issues, resolutions, and IT procedures
• Ensure compliance with security policies and best practices
• Provide basic network troubleshooting (Wi-Fi connectivity, VPN, LAN access)
• Support audio/visual equipment for meetings and presentations, * Lift, carry, push, and pull materials or equipment weighing up to 50 pounds
• Perform physical movements such as bending, kneeling, crouching, crawling, climbing, and balancing
• Safely navigate active construction sites, including uneven, confined, or cluttered work areas
• Work at elevated heights and comply with fall protection and safety requirements
• Wear required personal protective equipment (PPE) at all times
• Work in environments with exposure to noise, dust, temperature extremes, and other construction-related conditions
• Interpret technical drawings and visualize three-dimensional concepts when needed
• Maintain sufficient vision, hearing, coordination, and awareness to safely perform job duties
• Ability to work extended shifts, including up to 12 hours, in outdoor construction environments and varying weather conditions
• Maintain physical stamina and strength to perform demanding job duties throughout the workday

• Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
• 1-3 years of experience in a desktop or technical support role
• Strong knowledge of Windows operating systems
• Experience with Microsoft 365, Active Directory, and basic networking concepts
• Familiarity with ticketing systems and remote support tools
• Excellent communication and customer service skills
• Ability to prioritize tasks and work independently
• Experience with Procore, Bluebeam, Adobe, Primavera P6 preferred
• IT certifications (CompTIA A+, Network+, MS Azure AZ-900, etc.) preferred
• Experience supporting mobile device management (MDM) solutions
• Knowledge of cybersecurity best practices, To be Considered: Candidates Must be authorized to work in the country where the position is located.

Pulled from the full job description

• Military leave
• Prescription drug insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, At P&E Constructors, we believe in rewarding our employees through competitive compensation, employee ownership, and a comprehensive benefits package designed to support your financial wellbeing, health, and future., * The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate's qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role
• Performance-based merit increases and career growth opportunities
• 401(k) retirement plan
• Salary Range: $21.54 - $31.82 per hour

Financial Security & Savings

• Flexible Spending Accounts (Healthcare & Dependent Care)
• Competitive compensation with ongoing performance reviews
• Financial planning and retirement savings opportunities

Health Benefits

• Medical, Dental, and Vision insurance options
• Company-paid employee monthly medical premiums (P & E Constructors covers employee costs)
• Coverage available for spouse, domestic partners, and dependents
• Prescription drug coverage
• Telehealth services
• Wellness programs and resources
• Employee Assistance Program (EAP)

Work-Life Support

• Paid Time Off (PTO)
• Paid Holidays
• Bereavement Leave
• Military Leave
• Work-life balance support programs

Protection Coverages

• Company-paid Short-term and Long-term disability coverage
• Company-paid life insurance
• Additional voluntary benefits are offered

P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we've delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions.