IT Support Analyst (Managed Services)

This mostly remote role supports small and mid-sized businesses across a wide range of technologies including Microsoft 365, Windows infrastructure, networking, and cloud systems. Onsite visits to client sites as needed.

What You'll Do

• Troubleshoot and resolve Windows workstation and hardware issues
• Provide support for Microsoft 365 environments including users, licensing, and MFA
• Assist with Active Directory administration including user management and permissions
• Troubleshoot networking issues involving DNS, DHCP, wireless, routers, and VPNs
• Support and maintain Windows Server environments
• Configure and maintain backup solutions
• Assist with network infrastructure deployments such as firewalls, routers, switches, and wireless
• Document networks, systems, and troubleshooting steps
• Identify recurring issues and recommend long-term improvements
• Work on both support tickets and project work
• Communicate clearly with clients about issues, timelines, and solutions
• Research unfamiliar problems and see issues through to resolution

Technical Skills (Some combination of the following)

• Windows 11 troubleshooting
• PC hardware troubleshooting
• Microsoft 365 administration
• Active Directory management
• Group Policy basics
• Networking fundamentals (DNS, DHCP, VLANs, VPNs)
• Firewall/router configuration
• Wireless networking
• Backup solutions such as Veeam
• Windows Server administration
• Basic virtualization (Hyper-V / ESXi)
• Cloud platforms such as Microsoft Azure or AWS (a plus)

• Strong troubleshooting mindset and curiosity
• Confidence working through technical issues under pressure
• Ability to clearly explain technical concepts to non-technical users
• Persistence to see problems through to resolution
• Strong written documentation and communication skills
• Ability to work both independently and collaboratively, High school diploma or equivalent

1-3+ years of IT support experience (MSP experience preferred)

Industry certifications such as:

• CompTIA A+
• Network+
• Security+
• CCNA
• Microsoft certifications

Equivalent hands-on experience or strong home lab experience is also valued.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Exposure to a wide variety of technologies and environments
• Opportunity to grow into more advanced engineering and project roles
• Continuous learning and certification support
• Work with a team focused on delivering excellent service to clients
• A Paycheck

Pay: $50,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance