IT Specialist

• Serve as first point of contact for IT support requests via service desk tickets

• Provide on-site support within an assigned geographic area

• Troubleshoot hardware, software, and connectivity issues

• Perform password resets and resolve authentication issues

• Support email, productivity software, and common business applications

• Assist with onboarding and offboarding, including account setup and equipment preparation

• Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals

• Provide remote and desk-side support to end users

• Support conference room technology, webcams, headsets, and related equipment

• Document known issues and solutions in knowledge base articles

• Follow established IT processes and security best practices

• Perform other duties as assigned

Respect, Integrity, Growth, Humility, and Teamwork.

Candidates must be at least 18 years old, authorized to work in the U.S., hold a valid driver's license, and maintain a professional appearance. Reasonable accommodations are available for individuals with disabilities. Relocation assistance is not provided; applicants must currently reside in the Salt Lake metro area or be willing to relocate at their own expense before starting.

What We're Looking For

• Experience: 2+ years in IT operations, technical support, or a related technology role.

• Technical Knowledge: Working knowledge of Microsoft 365 Admin, solid understanding of Windows OS, intermediate hardware troubleshooting and repair skills, endpoint management, and modern business technology.

• Organization & Communication: Strong organizational, documentation, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.

• Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.

• Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, and phishing awareness.

Why You're a Fit

You enjoy solving problems, improving processes, and helping others succeed through technology. You're proactive, detail-oriented, and thrive in a collaborative environment that balances operational support with strategic initiatives - keeping technology secure, projects organized, and systems running smoothly to support Ken Garff Automotive's continued growth., + Experience with Windows, macOS, and iOS operation, deployment, and management

• Familiarity with Active Directory user management

• Experience with RSAT tools such as DHCP and DNS

• Experience with remote support tools

• Basic knowledge of endpoint management or imaging tools

• IT-related certifications (A+, Network+, etc.)

Physical Demands

Regularly requires standing, walking, talking, hearing, and reaching with hands and arms; occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. May require lifting up to 50 pounds.

Salary: $21-25/hour DOE

Schedule: Monday-Friday, 8:30 AM-5:00 PM. Occasional after-hours, weekend, or travel work may be requested.

All employees are expected to embody Ken Garff's RIGHT Values