DESKTOP SUPPORT ANALYST (SENIOR)

A critical first line support role assisting Teichman Group (in regional offices) with technical support. This role will provide support in the following areas: Desktop, Networking, printing, and mobile & telephony environments., * Be the first point of contact for all users in the region for any IT related issues or questions.

• Working as part of the global IT department, adhering to corporate standards across all technologies.
• Direct knowledge of account administration by creating user accounts and email accounts using Active Directory, Azure AD and other systems.
• Support, troubleshoot, and resolve end user problems relating to Remote support, VPN, and computer hardware/software issues.
• Install and configure new end-user workstations and laptops and install hardware/software upgrades.
• Understanding of mobile phone technologies, carriers, and deployment methods.
• Cybersecurity focused with an Understanding of virus and malicious software removal techniques and best practices.
• Participate and manage projects for rollout of new hardware/software, office expansions, new offices, etc.
• Proactive monitoring of all IT systems.
• Make recommendations to management for technical and process improvements.
• Experience with remote access technologies.
• Accepting, reviewing, and completing issues via a ticketing system.
• Assist in project work to roll out new technologies.
• Must be a self-starter that has an interest in constantly learning and accepting developmental feedback.
• Any other duties as and when required.

• Preferred 7+ years' experience in a Desktop support role

• Support of Windows 10/11, iOS, and Android in an enterprise environment

• Desktop and laptop hardware configuration

• Microsoft 365, Azure AD, Exchange, RMM, EDR, Knowledge of Windows Imaging

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights and weekends as necessary.

• Ability to work independently and/or in a collaborative environment.

• Spoken language: English & Spanish - preferred, The standard work schedule for a Senior Desktop Support Analyst is Monday-Friday, 0700-1600; however, this work schedule may vary and include overtime, weekends, holidays, and extended periods of travel.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard office setting; exposure to computer screens. Physical: Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard. Climb stairs, occasionally lift up to 20 pounds. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Hear in the normal audio range with or without correction. We offer a drug free workplace environment and require a pre-employment drug screen. All applicants are subject to pre-employment security background checks, and some positions may require pre-employment physical fitness for duty tests. All personnel are subject to random, post-accident/injury, for cause, discretionary drug, and alcohol testing.