Restaurant Technology Support Analyst

Seeking a Restaurant Technology Support Analyst with experience supporting retail, restaurant, or hospitality point-of-sale environments., Troubleshoot POS hardware, software, and integrations. Analyse logs, datasets, and system configurations to identify and resolve issues. Partner with vendors and cross-functional teams to manage escalations and root cause analysis. Support application deployments, upgrades, testing, and system rollouts. Maintain technical documentation, knowledge base articles, and support processes. Communicate issue status, risks, and resolution plans to stakeholders.

5+ years supporting POS hardware and software. Experience in retail, hospitality, or restaurant technology environments. Knowledge of XML, INI files, Windows Registry, and application troubleshooting. Strong analytical, problem-solving, and communication skills. Experience working with vendors and cross-functional teams. Familiarity with application/integration testing and performance monitoring. Experience creating AI Agents and leveraging to improve daily workflows.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

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Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.