IT Desktop Support Technician

We are seeking a highly motivated IT Desktop Support Technician to join our dynamic technology team. In this role, you will provide comprehensive technical support to end-users, ensuring the smooth operation of hardware, software, and network systems across the organization. Your expertise will be instrumental in maintaining high levels of user satisfaction and operational efficiency. The ideal candidate will possess strong troubleshooting skills, a customer-focused approach, and a solid understanding of various operating systems and IT infrastructure components., * Deliver technical support for desktop and laptop computers, mobile devices, printers, and peripherals, resolving hardware and software issues efficiently.

• Assist users with operating system support, including Windows, macOS, and Linux environments.
• Manage help desk tickets using systems such as ServiceNow or Jira, documenting issues and tracking resolutions.
• Troubleshoot network connectivity problems related to LAN, VPN, TCP/IP protocols, DNS configurations, firewalls, and network hardware such as Meraki devices.
• Support Active Directory management tasks including user account creation, permissions assignment, and GPO (Group Policy Object) implementation.
• Perform equipment troubleshooting and maintenance on computer hardware components and peripherals.
• Support IT infrastructure components like Microsoft Windows Server environments and Microsoft Office applications.
• Collaborate with network administration teams to resolve network issues involving TCP/IP protocols, DNS settings, and firewall configurations.
• Assist in deploying software updates using SCCM (System Center Configuration Manager) and manage software installations.
• Provide technical troubleshooting support for mobile devices and ensure proper integration with corporate networks.
• Contribute to the maintenance of computer management systems such as BMC Remedy or ServiceNow for issue tracking and resolution.
• Support security measures including VPN access management and firewall configurations to safeguard organizational data.

• Proven experience in technical support roles with a focus on desktop support within a corporate environment.
• Strong knowledge of Microsoft Office applications, Windows operating systems (including Windows 10/11), macOS, Linux distributions, and related software troubleshooting.
• Hands-on experience with help desk systems such as ServiceNow or Jira for ticket management.
• Familiarity with computer networking concepts including LAN/WAN infrastructure, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network troubleshooting techniques.
• Experience supporting Active Directory management tasks such as user provisioning and GPO configuration.
• Knowledge of hardware support procedures for desktops, laptops, mobile devices, printers, and other peripherals.
• Understanding of IT infrastructure components including Microsoft Windows Server environments.
• Ability to analyze technical issues quickly and develop effective solutions through strong problem-solving skills.
• Excellent communication skills to provide clear guidance to end-users across diverse backgrounds.

This position offers an engaging opportunity for individuals passionate about IT support to contribute significantly to organizational success through exceptional service delivery. We welcome candidates who are eager to grow their expertise within a collaborative environment committed to technological excellence.