Operations Implementation Manager

Our Americas Brew Crew is seeking a Manager, Ops Implementation, to foster effective interdepartmental working relationships and ensure strong execution of product and equipment roll outs to cafés, while identifying process improvements to increase guest satisfaction and optimize financial returns. This position will report to the Director of Operational Excellence, In this role, you will:

• Work cross-functionally to provide field-level feedback and recommendations for process and performance improvement, while implementing new and improved processes, policies, and training as needed.

• Lead large brand level One System projects, communications, and engagement meetings

• Lead store process improvement initiatives including equipment, capacity management, store design, and workflow

• Support One System test fits, remodels, and new store opening management

• Coordinate Operations-focused capital projects or phases of projects; ensure that the projects achieve the expected results and payback within the specified timeframe and on budget

• Support new seasonal window roll outs and product testing

• Partner with and lead relationships with vendors, using analytics and negotiation to improve operating expenses

• Manage and update labor modeling, labor matrix, and Café Deployment models

• Support our Total Quality Experience and Food Safety processes while identifying and resolving the gaps in our Operations processes

• Five years of experience in field management within the Hospitality Industry

• Minimum three years of experience in Operations Management, Specialist or leadership role, preferably in the Hospitality Industry

• Proficient in concise written and verbal communication that portrays the company message and provides clear direction

• Ability to identify and communicate needs through financial metrics and business cases in order to advocate for improvement within the organization

• Skilled in identifying the most effective way to complete tasks and preparing for how to overcome unexpected difficulties

• Project management skills

• Exceptional time management capabilities to determine what is important and urgent while managing multiple high-priority tasks simultaneously

• Ability to improve the speed of decision-making by clarifying and setting goals, sharing perspectives, identifying options, and creating consensus toward next steps

• Foster effective interdepartmental working relationships to gain multiple perspectives on various projects, maintain alignment within the Home Office, Franchising, and Company Owned Field Operations and maximize the effectiveness of contributions to the overall organization

• Proficient in: Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint

3.83.8 out of 5 stars Los Angeles, CA 90071 Hybrid work $80,000 - $100,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Gym membership
• Employee assistance program, At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Gym Discounts
• Mobile phone plan benefits
• Pay Range: $80,000- $100,000 annually; eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote

Our 'FROTH' VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity are embedded in our culture.

• RESPECT - We are inclusive and honor each other's values, opinions and diversity.

• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business, and ourselves.

The Coffee Bean & Tea Leaf is one of the world's largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries. The Coffee Bean & Tea Leaf is on an inspiring journey to become the world's coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea-viewing every cup as an opportunity to impact someone's day. Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.