IT Support Specialist I

• Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
• Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
• Assist users with software applications, account access, and password resets.
• Accurately document all support interactions and solutions in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear and detailed information.
• Assist with onboarding new employees, including setting up user accounts and devices.
• Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment., * Strong working knowledge of Windows and macOS operating systems.

• Basic knowledge of printer functionality
• Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
• Familiarity with ITSM, ITIL, and IT best practices are preferred.
• Familiarity with Audio and Visual troubleshooting techniques.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience in creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Attention to detail and the ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues
• Ability to work independently and as part of a team., * High school diploma or equivalent.
• An associate degree in computer science or a related field is a plus.
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)
• At least 1+ years of experience in a help desk or customer service environment is needed.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Gym membership
• Paid holidays, Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year - give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.