IT Service Technician

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

Key Areas of Ownership:

• User Support: Provide first and first-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.

• Hardware Preparation: Image and ship laptops and tablets, accept returns, re-image devices.

• Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.

• Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.

• Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.

• Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.

• Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.

• Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

• Bachelor's Degree in Computer Science or other relevant IT degree (Required)

• Proven experience in a Services or IT support role with a focus on Microsoft 365.

• Deep understanding of Microsoft Intune for mobile device management.

• Experience with Azure AD, including Entra ID features.

• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.

• Excellent communication skills, both written and verbal, with a customer-first approach.

• Ability to work independently in a remote/hybrid setting while maintaining productivity and team collaboration.

Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting: Ability to sit for extended periods during working hours.

• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.

• Visual Requirements: Adequate vision for reading computer screens and documents.

• Communication: Clear verbal and written communication skills for virtual meetings and correspondence.

• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.

• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Compensation: $21-$24/ hour

Schedule: Monday-Friday, 8am-5pm AZ time

In Office: Monday, Wednesday, Friday. Remote: Tuesday and Thursday (Subject to change based on company needs).

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a "no wrong door" treatment model which finds ways to say "yes" to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs. The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability., You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a "no wrong door" treatment model that finds ways to say "yes" to any patient referral rather than a multitude of exclusionary criteria found elsewhere., Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.