Associate IT Systems Administrator

POSITION SUMMARY: The Associate IT Systems Administrator supports and maintains the company's IT infrastructure, end-user technology, and core business systems. This role provides hands-on support across Microsoft Entra, Microsoft Azure virtual machines, Microsoft 365 administration, SQL Server, desktop systems, WAN/LAN connectivity, PBX/VoIP systems, and Apple iPad and iPhone device support., Microsoft Entra / Azure AD

• Assist in managing user identities, roles, and access policies.
• Support conditional access and MFA configurations.

Microsoft Azure Virtual Machines:

• Monitor and maintain virtual machines and cloud-based resources.
• Assist in provisioning and decommissioning VMs.

SQL Server:

• Perform basic database administration tasks such as backups, restores, and monitoring.
• Collaborate with DBAs and developers to troubleshoot performance issues.

Microsoft 365 Admin:

• Manage user accounts, licenses, and groups in Microsoft 365.
• Provide support for Exchange Online, Teams, and SharePoint.

Desktop Support:

• Provide Tier 1 and Tier 2 support for end-user hardware and software issues.
• Install, configure, and troubleshoot Windows-based systems and applications.

Network Support (WAN/LAN):

• Assist in monitoring and maintaining network infrastructure.
• Troubleshoot connectivity issues and escalate as needed.

Apple iPad and iPhone Support:

• Set up and support Apple iPad and iPhone user accounts, including Managed Apple Accounts where applicable.
• Assign company-owned iPads and iPhones to users and coordinate device enrollment through Apple Business and the organization's mobile device management platform.
• Assist with initial device configuration, app access, security settings, and troubleshooting for iOS and iPadOS devices.
• Maintain accurate device ownership, assignment, and support documentation for mobile assets.

PBX / VoIP Systems:

• Provide basic support for PBX systems and VoIP phones.
• Coordinate with vendors for advanced troubleshooting and maintenance.

• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-3 years of experience in IT support or systems administration.
• Familiarity with Microsoft Entra (Azure AD), Azure VMs, and Microsoft 365.
• Basic knowledge of SQL Server and database concepts.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with desktop support in a Windows environment.
• Exposure to PBX or VoIP systems is a plus.
• Experience supporting Apple iPads, iPhones, Managed Apple Accounts, and mobile device management processes is preferred.

PREFERRED CERTIFICATIONS:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Certified: Fundamentals (MS-900)
• CompTIA A+, Network+, or similar, * Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

ASG's program helps licensed 501(c)(3) not-for-profit organizations capitalize on legislation that allows local businesses to sell pull tabs (instant bingo tickets) on behalf of the not-for-profit organization, and for the business to get reimbursed up to 6% of the gross revenue/sales of the tickets. The Ohio program brings together charities and businesses, and in keeping with the ASG philosophy, makes it easy for both to make money. Created as a joint venture by two of the largest charitable gaming distributors in the country, ASG simplifies the complexities of State regulations and streamlines the process of buying and selling pull tabs.